Ratings based on 997 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024
Great hotel and location. Staff super friendly and helpful.
Comment from Hotel Management
17 Sep 2024 by Beth - Front Office Manager, Hotel Management
Dear Mish,Thank you for the great review of Hotel St Moritz! I'm glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 14 Aug 2024
Staff was great and friendly , hotel facility’s were great and a overall great experience
by A verified traveler
Posted 31 Jul 2024
by A verified traveler
Posted 21 Jul 2024
Beautiful place to stay. Would have loved not to have do the stairs to our room as we had a pram and a toddler but everything else was amazing. Definitely a five star hotel
by A verified traveler
Posted 7 Jul 2024
We expected a lake view room & got an alpine view room which didn’t look at any alps , just at a concrete driveway.
Comment from Hotel Management
9 Jul 2024 by Alex, Hotel Management
Thank you for taking the time to tell us about your experience at the Hotel St Moritz Queenstown - MGallery. I'm so sorry that your stay left you disappointed, and whilst your feedback is thankfully not reflective of the very positive reviews we've been receiving, consistency is everything.I can confirm you were in the correct suite for your stay.I am sorry this may have been confusing for you as all of our suites are named Alpine, but this is not in regard to the view type.We are currently changing the room type names so there will no longer be any confusion.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Alexandra SwainReservations Executive
by A verified traveler
Posted 24 Jun 2024
Friendly professional staff.
Greeted with sunny smiles and a helpfull attitude.
by A verified traveler
Posted 17 Jun 2024 on Hotels
by A verified traveler
Posted 16 Jun 2024
Fantastic staff and great food.
by A verified traveler
Posted 11 Jun 2024
Hotel located near central town with fine facilities: nice restaurant with a beautiful view of the bay. We were not happy with our room location, room 602, view to street so no way to open windows. For the price-value, there are other options.
by A verified traveler from Toronto
Posted 2 Jun 2024
