Ratings based on 201 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2023 on Hotels
by A verified traveler from Temecula
Posted 2 Nov 2023 on Orbitz
Excellent Hotel, staff was wonderful but need more staff to accommodate English speaking guests. You need add Halal food otherwise you will loose customers to Hilton or other hotels.
Comment from Hotel Management
9 Dec 2023 by stella, Hotel Management
Dear Mr.RashidWarm greetings from Marco Polo Hotel, Jinjiang.Thank you for taking the time to share with us your valuable comments. It is through continuous feedback that we are able to objectively review our facilities and the service we provide to ensure that all our standards do meet our guest’s expectation. We are deeply concerned and have taken detailed notes of your feedback which you were experiencing while staying with us.We are sure that your experience will be shared with the respective team leaders involved and immediate rectification actions will be implemented. Thank you again for your valuable feedback, hence providing us with the opportunity to further enhance our service quality & service details. We are all looking forward to welcoming you back in the not too distant future.With kind regards.Stella LiFront Office Manager
by A verified traveler
Good not great.
Posted 11 Sep 2023 on HotelsHave stayed here multiple times for business and will again. It’s ok. Nothing special. Likely a really nice hotel years ago just showing it’s age.
by A verified traveler
Posted 28 Aug 2023
by A verified traveler
Posted 20 Jun 2023
by A verified traveler
Posted 14 May 2023 on Hotels
by A verified traveler
Good hotel near Jinjiang Airport
Posted 14 Apr 2023 on HotelsStill one of my favourite hotels in this area.
Modern, Comfortable, Good wifi, everything works as it should. Most rooms are nice & big. Club level room packages are well worth the extra cost.
There is annoying cost cutting such as HBO/BBC News etc ceased & repaced by RussiaToday as nearest English TV Channel. Dinner Buffet now replaced by a la carte /menu ordering. I prefer buffet systems,
Staff very good & efficient
by A verified traveler
Posted 20 Oct 2021 on Hotels
Comment from Hotel Management
1 Nov 2021 by Stella, Hotel Management
Dear Mr.Diego
Thank you for staying with Marco Polo Jinjiang and taking the time to write to us. We are
delighted that you have had an excellent staying experience. We are committed to contiune
to maintain and improve our service quality, your encouragement is the motivation to strive us move forward, we will continue our efforts in keeping with Marco Polo’s spirit of service and exploration. We all look forward to welcoming you back in the not too distant future.
With kind regards.
Stella Li
Front Office Manager
by A verified traveler
Posted 9 Dec 2019
Comment from Hotel Management
11 Dec 2019 by Serena, Hotel Management
Dear Sir/Madam,
Thank you for taking the time to provide us with your valuable comments and feedback.
We would appreciate if you could contact us of
serena.wang@marcopolohotels.com with future details in order for us to improve our service and products.
Thank you once again and we looking forward to welcoming you back in the near future.
Regards
Hotel Management
by A verified traveler from Silver Spring, MD
Posted 29 Aug 2019 on Orbitz
Everything was very convenient and staff was extremely helpful and friendly. The room had exceptional amenities.
Comment from Hotel Management
10 Oct 2019 by Hotel Management , Hotel Management
Dear Valued Guest
Thank you for staying with Marco Polo Jinjiang and taking the time to write to us. We are
delighted that you have had an excellent staying experience. We are committed to contiune
to maintain and improve our service quality and look forward to welcoming you back in the not too distant future.
With kind regards.
Hotel Management
