Ratings based on 1,790 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
OMGoodness. We had bugs in the liquor bottles, room smelled of mold and liquid sewage on some days. I had to wash every piece of unworn clothing and steam the luggage because the stench of the room carried in our stuff home. I was serious concerned we would have lung issues after we returned home. The staff was rude and the grounds were dirty, cleanliness is Not on their agenda. We went to the Riu resort next store and it was amazing, we could not change even if we paid the difference which was very upsetting. We were willing to pay double just to get out of our room. 7004. Yuck!! never again!!
Comment from Hotel Management
5 Jun 2024 by Online Reputation Manager, Hotel Management
Dear lynn M,Thank you for taking the time to share your experience with us.We truly regret that you experienced the mentioned issues during your time with us, as this certainly does not line up with the standards to which we wish to hold ourselves.We assure you that your concerns were addressed, as we know there is always room to improve our product and service and it is our hope that you will consider a future visit in order to experience the level of hospitality that is typical of our hotels.Yours sincerely,Hotel Riu BambuOnline Reputation Manager
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 1 Jun 2024
The room didnt have A/C
Comment from Hotel Management
4 Jun 2024 by Online Reputation Manager , Hotel Management
Dear Andres,Thank you for choosing RIU and for sharing your concerns with us!We regret that your stay at our hotel did not fulfill your conception in some aspects. For your convenience our staff is available throughout the day and night, and had we been aware of your concerns regarding the air conditioning, we could have rectified them for you.We hope to have the pleasure of welcoming you back again soon.Please receive our warmest regards,Hotel Riu BambuOnline Reputation Manager
by A verified traveler from Hempstead
Posted 29 May 2024
I booked two rooms, one room was ok, but very old the other, room 1604, on the other hand, the air conditioner did not work, the toilet was broken, they had to come several times to fix it. My friend sleeps with a CPap machine, however the plugs did not work in her room she had to come over in my room to sleep. My daughter had her 11 months old baby but there was no kettle in the room to make her formula, even though we requested one. The quality of the food was very poor and lacked any variety. I will never stay at this place again. The only good about the place is the stag were very nice.
Comment from Hotel Management
30 May 2024 by Online Reputation Manager , Hotel Management
Dear Ann Marie,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your stay and that it impacted your experience.Please accept our apologies and rest assured that we will follow up internally to address the concerns that you have expressed. We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Warm regards,Hotel Riu BambuOnline Reputation Manager
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 29 May 2024
Had a great time
by A verified traveler
Posted 29 May 2024
Property is definitely aged, but cleanliness is very good. Dinning could be improved a lot
Comment from Hotel Management
30 May 2024 by Online Reputation Manager, Hotel Management
Dear Jennifer,We truly appreciate the time you took to write this review.We are sorry you were not entirely satisfied with the restaurants food choices as we give great importance to meet all guests expectationsWe do hope that despite your inconveniences you will give us another chance to welcome you in the future. Kind Regards, Hotel Riu BambuOnline Reputation Manager
