Ratings based on 437 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
I enjoyed my stay here at this hotel. People/staff very true and helpful. The hotel was very clean. Not too far from shopping and food places. I would highly recommend and stay here again.
Comment from Hotel Management
28 May 2024 by Thank you, Hotel Management
Gracias por elegirnos. ¡Recibir comentarios es importante para nosotros!
by A verified traveler
Posted 28 May 2024
Overall, the property was small they try and get you to up grade to get better liquid and get access to two rooms and also the property is not on the beach you have to set up a ride to the beach, once on the beach because of the bird or lizard person will place animals on you then try and charge $120 taking pic from your own phone . restaurants were limited. One buffet, activities were held only on the main square , most staff had a poor mannerism board line rude concierge inconvenience of trying to get you to attend a timeshare was overwhelming multiple times a day every day hard to relax.
Comment from Hotel Management
28 May 2024 by Félix Betancourt Guest Experience Manager Paradis, Hotel Management
Dear Raquel,We would like to thank you for this review about your recent experience in our hotel.We apologize for any inconvenience you may have experienced with the beach vendors. This is an external situation that we are mindful of and continually strive to improve in collaboration with local authorities. Our team is dedicated to offering sophisticated and elegant dining options, and it is regrettable if you felt the choices were limited. We are committed to enhancing our guests' experiences and appreciate your feedback regarding the activities and staff interactions. Rest assured, we take all comments seriously and strive to maintain the highest standards of respectful and luxury service.All of the team hope that we may be able to see you again in the future. Kindest regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Thank you, Hotel Management
Gracias por elegirnos. ¡Recibir comentarios es importante para nosotros!
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Thank you, Hotel Management
Gracias por elegirnos. ¡Recibir comentarios es importante para nosotros!
by A verified traveler
Posted 25 May 2024
NICE AND QUIET , NICE THING ABOUT IT IS THE KIDS WATER PARK ITS TOTALY SEPERATE SO MAIN POOL WAS KIND OF NICE AND W=QUIET
Comment from Hotel Management
26 May 2024 by Félix Betancourt Guest Experience Manager Paradis, Hotel Management
Dear Bernard,Thank you for such a great review.We are thrilled to hear that the tranquility of our main pool provided a serene backdrop to your stay, complemented by the separate kids' water park for the younger guests to enjoy. It's wonderful to know that the cleanliness of your room and the quality of our service met your high expectations. Our team takes great pride in offering an elegant and sophisticated environment that is both inviting and carefree, ensuring every guest has a memorable stay. We strive to create harmonious experiences that are mindful of our guests' needs and immerse them in the tropical beauty of Punta Cana.We look forward to a return visit from you in the future.Best wishes,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
28 May 2024 by Thanks , Hotel Management
Gracias por elegirnos. ¡Recibir comentarios es importante para nosotros!
by A verified traveler from Round Rock
Posted 24 May 2024
The rooms are spacious and well arrange , you wont feel cramped or restricted of space in any way , the food is great at the buffet or any of the restaurants but the staff its what makes the difference, great swrvice at all times in any place !!!
Comment from Hotel Management
25 May 2024 by Félix Betancourt Guest Experience Manager , Hotel Management
Dear Gustavo,Thank you for such a great review.We are thrilled to hear that the spaciousness of our suites provided you with a luxurious and relaxed atmosphere during your stay. It is wonderful to know that our diverse culinary offerings left a sophisticated and inviting impression, from the buffet to our various restaurants. Most importantly, we take pride in our staff's respectful and attentive service, ensuring every guest feels cared for in a harmonious environment. Your commendations truly inspire us!We look forward to a return visit from you in the future.Best wishes,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana
by A verified traveler
Posted 23 May 2024
Best resort
Comment from Hotel Management
25 May 2024 by Félix Betancourt Guest Experience Manager , Hotel Management
Dear Takyla,Thank you for this great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back soon. Kind regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana
by A verified traveler from Hackensack
Posted 23 May 2024
Beautiful nice
Comment from Hotel Management
25 May 2024 by Félix Betancourt Guest Experience Manager , Hotel Management
Dear Octavia,Thank you for such a positive review.It is inspiring to hear that you enjoyed the sophisticated condition of our hotel, which we tirelessly maintain for a carefree and inviting experience. We take note of your thoughts on the hotel's condition and continually strive for improvement to ensure an even more elegant and relaxed stay in the future.We look forward to welcoming you and your family back for another memorable vacation in the future.Warm regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana
by A verified traveler from Homestead
Posted 21 May 2024
Comment from Hotel Management
28 May 2024 by Thanks , Hotel Management
Gracias por elegirnos. ¡Recibir comentarios es importante para nosotros!
