Ratings based on 2,076 Verified Reviews
3.4 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Occidental Caribe resort was great. The resort had a lot of options at the buffet for everyone. There is a variety of a la carte restauraunts but you have to make a reservation like all resorts. Santos helped us upon arrival. We were having a challenge checking in about 1 hour early but he really went above and beyond to accomodate us. We were very grateful. Rey from entertainment did a great job keeping the tourists happy. He was grateful and thanked individuals for participating and asked if we were enjoying our time and what the resort offered. Thanks for a great stay.
by A verified traveler
Posted 6 Jun 2024
Be prepared for older property with room issues like poor AC, sliding glass doors to patio that are very difficult to open and confused staff as they don’t have enough English speaking staff members. I realize it DR but they advertise as a multilingual staff. I guess you could say that true but it is still difficult to communicate.
You can’t complain about the cleanliness. They are on that. Also, the beach location and overall property is beautiful.
This was our second time here and probably our last.
by A verified traveler
Posted 5 Jun 2024
This property ia running because the staff cares about the guest They are doing there best but upper management is no where to be found and the hotel as no working AC in any area or rooms Also equipment in restaurants is falling appart and employees trying to serve as best as they can
Comment from Hotel Management
6 Jun 2024 by Álvaro Fontenla, General Manager, Hotel Management
Dear Sir, Thank you for taking the time to share your review.We are deeply concerned to hear about the issues you encountered with air conditioning and restaurant equipment. Our records indicate that our air conditioning systems are operational, and we take great pride in maintaining all facilities to the highest standards. We appreciate your kind words regarding our dedicated staff, and it is heartening to know their efforts made a positive impact on your stay. Our team strives to deliver exceptional service and it is rewarding to hear when this has been recognized.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Álvaro Fontenla, General Manager
by A verified traveler
Posted 5 Jun 2024
The property permitted smoking in all areas
Comment from Hotel Management
6 Jun 2024 by Álvaro Fontenla, General Manager, Hotel Management
Dear Guest, Thank you for taking the time to review your stay.We are concerned to hear that our hotel did not meet your expectations in terms of room cleanliness, hotel condition, and service. We pride ourselves on maintaining the highest standards and apologize if we fell short in any way. Regarding room amenities, we strive to provide a comfortable and well-equipped environment for our guests, and it seems we have room for improvement. Rest assured, we are continuously working on enhancing our guest experience. It's pleasing to note that you appreciated the provision of smoking areas, as we aim to cater to all our guests' preferences while complying with designated smoking regulations.We hope to welcome you back. All the best.Álvaro Fontenla, General Manager
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Álvaro Fontenla Director Occidental Caribe, Hotel Management
Estimado Alma.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.
by A verified traveler
Posted 2 Jun 2024
Excelente
Comment from Hotel Management
3 Jun 2024 by Álvaro Fontenla, General Manager, Hotel Management
Estimado Senhor, o nosso muito obrigado pelo seu comentário.É para nós uma satisfação que tenha optado pelo nosso hotel — e que este tenha ido ao encontro das suas expectativas.Esperamos revê-lo em breve.Melhores cumprimentos,Álvaro Fontenla, General Manager
by A verified traveler
Posted 1 Jun 2024
Title: Disappointing Stay Despite Beautiful Grounds and Friendly Staff
I recently stayed at Occidental and unfortunately, my experience was not as pleasant as I had hoped. I had to change rooms twice due to issues with dust, cleanliness, and general upkeep. The first room I was given reminded me more of a motel than a resort, with paint peeling off the walls and a generally outdated feel.
The second room was slightly better, but it still had its problems. The TV did not work, and by the third day, the toilet stopped flushing. These issues significantly impacted my stay, as having functional amenities is a basic expectation.
The best aspect of this resort was undoubtedly the staff. They were friendly, helpful, and truly made an effort to accommodate my needs. The grounds of the hotel are also beautiful and well-maintained, offering a pleasant environment.
However, the rooms themselves desperately need renovation and a higher standard of cleanliness. I consider myself a humble traveler and not high maintenance, but these rooms did not meet even basic expectations.
Overall, while the people and the setting of the resort have great potential, the rooms require serious attention to make this a desirable place to stay.
Comment from Hotel Management
3 Jun 2024 by Álvaro Fontenla, General Manager, Hotel Management
Dear Madam,Thank you for the time taken to share your experience of staying with us.We are truly disheartened to hear about the issues you encountered with the upkeep and functionality of the rooms. While our hotel prides itself on the beautiful grounds and the dedication of our staff, it is clear that we fell short in delivering the comfort and quality you rightly expected. We are continuously working on maintaining and updating our facilities to ensure that all guests have a delightful experience. Your commendations regarding our friendly and accommodating staff are greatly appreciated, and we're glad that their efforts positively impacted your stay. The picturesque environment of our resort is something we're very proud of, and we're pleased you found it pleasant.We hope to welcome you back. Best wishes,Álvaro Fontenla, General Manager
by A verified traveler
Posted 1 Jun 2024
Necesita mejorar muchas áreas, desde estructura hasta servicio al cliente, calidad de comida
Comment from Hotel Management
3 Jun 2024 by Álvaro Fontenla, Director general, Hotel Management
Estimado Señor, Sentimos mucho su malestar.Lamentamos leer que su estancia no cumplió con sus expectativas en varias áreas. Estamos comprometidos con la excelencia en servicio y aunque no especifica detalles, quiero asegurarle que tomamos muy en serio sus comentarios sobre la estructura y el servicio al cliente. En cuanto a la calidad de la comida, nuestro equipo culinario trabaja con dedicación para ofrecer una variedad de opciones gastronómicas que complazcan a todos nuestros huéspedes, y lamentamos que no haya sido de su agrado. Tenga por seguro que buscamos continuamente mejorar en todos los aspectos mencionados.Esperamos poder recibirle en otra oportunidad. Atentamente,Álvaro Fontenla, Director general
by A verified traveler
Posted 31 May 2024
Nice building and pool and nice room. Unfortunately, that's where it ends. Service was poor to non-existent. Breakdowns numerous such as the elevators. Not enough clean sheets without half a days wait. Plastic glasses at the bar because they ran out of glass ones. Frequent breakdown of the room TV.
Not enough staff to cope with the larger amount of people on the weekends. Food in general not that good and service at the restaurants very slow and courses get forgotten. Amount of food for each course quite small.
This resort could be top-notch but is years away from being a top resort.
I won't be back. I feel I should get some type of refund.
Comment from Hotel Management
31 May 2024 by Álvaro Fontenla Director Occidental Caribe, Hotel Management
Dear Roy.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,
by A verified traveler
Posted 31 May 2024
First the check in was 2 hour waiting time the air conditioner not working they said the will.fix never happen
Comment from Hotel Management
31 May 2024 by Álvaro Fontenla Director Occidental Caribe, Hotel Management
Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,
