Ratings based on 573 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Waldorf
Posted 9 Apr 2024
You didn’t have to make reservations for the restaurants which was very convenient We tried a different restaurant each night. The rooms are very dated and there is no door to the bathroom which offers little privacy . We switched rooms twice. First room was on the second floor snd I have difficulty climbing stairs .The second room was very ragged. Paint splashed on walls and broken cabinets. The third room was satisfactory. During check in I informed them that i was celebrating my birthday. Freddy made note of it, but nothing was done. You had to get up before daybreak to secure a lounge chair as most all were claimed before the sun came up. I would not return here for a visit,
by A verified traveler
Posted 6 Mar 2024
This was the first time we booked through Expedia and most likely our last. We booked our trip on the 7th November 2023 after reviews for Jewel Punta Cana. After several weeks with we’re following a Facebook page informing people that the resort was closing on the 15 Jan 2024. This created some anxiety to us as we couldn’t not get any information through Expedia and the status of our trip. After several communication attempts through Expedia and Jewel Punta Cana and over $40.00 of phone call did we get information about our trip. It wasn’t before the 12th February did we get a new confirmation number as we were bumped from Jewel Punta Cana to Sunscape Coco Punta Cana and don’t believe we got the same type of quality resort for the price we paid
Upon check-in at Sunscape Coco Punta Cana i noticed that the sign-in paperwork stated Jewel Palm Beach and not Sunscape Coco Punta Cana. When asking questions to the reception counter Angela she was rude and unprofessional in our concerns only to speak Spanish to her co-worker. Once we arrived at our room there were no lights at the end of the hallway for room 5302. This created even more anxiety.
The Room had a musty smell as we entered the room. Overall the room was ok although cleanliness of shower area was unacceptable. We therefore Requested to change rooms and be upgraded to Sunclub. Requested to see the other room prior to moving and noticed the air conditioning was not working and room was at 25 Celsius, additional comments
by A verified traveler
Posted 1 Mar 2024
Great beach
by A verified traveler
Posted 20 Feb 2024
I cannot review this resort as it was sold prior to our trip and we got bumped to the Sunscape Punta Cana which should not even be opened.
Go see my and many other nightmare reviews over on Trip Advisor since I can't review it on Expedia.
And as far as Expedia being a help when your resort gets sold, good luck with that, they were ZERO help until 5 days prior to our trip when they wanted to move us....AFTER I had called them NUMEROUS times for the 2 months prior to get NO help! Will NEVER EVER use Expedia again!!!
by A verified traveler
Posted 10 Feb 2024
We booked Jewel, Punta, Cana, and they closed and moved us to Sunscape, Coco and place the other half of our group at Jewel Palm Beach. Two days after we arrived Sunscape Coco closed their main buffet and swimming pool.
by A verified traveler from Onalaska
Posted 2 Feb 2024
This hotel was sold/closed two weeks before our stay. They moved us from a 5star to a 3.5 (at best) Sunscapes Coco. took 2.5 hrs for check in (we were 3rd in line) Didnt have hot water 4 of the 5 days, no towels for 2 days, no working phone in room, refrig froze/broke everything and made a huge mess, burnt out light bulbs. Food was subpar at best and the drinks were a watery mess. Have been using Expedia for years and this was a disaster with no help from them. Dirty beach area and furniture was in sad need of repair/replacement. Worst beach vaca I have ever been on. This is a travel group of 4 that books twice a yr.
by A verified traveler
Posted 29 Jan 2024
by A verified traveler
Posted 29 Jan 2024
No clear communication from the start. Upgrade not honored. Given the runaround; one moment saying they will facilitate a transfer to another resort, another moment dismissing any conversation and tossing our request. Top this up with a broken jacuzzi tub, no hot water. Never coming back and will discourage anyone from reserving here if I can.
by A verified traveler
Posted 21 Jan 2024
This review is for Sunscape Coco. We booked Jewel, got bumped to Sunscape by text 4 days prior to arrival. I don't have knowledge of Jewel, other than they close for renovations. was told move was comparable. (would offer not comparable and/or over rated. definitely paid more than what this place was worth) When Arrived Sunscape had no record. took 3 hours to sort out, along with international expensive call to my booking agent. (as internet was not working. so lte call on my dime). 1st night had to change room due to infestation. many elevators not working, Facility (while it stated fully renovated, was 1/2 under construction/ portions unsafe) Poor food quality, not temp controlled properly. Water in rooms was at times not working, even no hot water one day. Custodial service/ room cleaning hit and miss/cleaning not good, and/or no towels left in room. One day, 4 contacts to concierge to get room towels. At restaurant, waited over hour for food only to learn the kitchen lost our order/ had to eat buffet. AC not working at times, rooms hot, ours 79F, had to change rooms again / mattresses very firm/hard. bars were running out of better drink options. While I would offer most of staff very courteous, and even the manager listen, little changed. Brights spots were the Wedding Service by Arisquelmy, Excellent, and the Best concierge, Gladys. If it weren't for these two, this trip would have been worthless. Was still di, but these two made it better/ bearable.
by A verified traveler
Posted 21 Jan 2024
We were not informed that this resort was closing down for repair. After arrived to the hotel we were transfered to a different one. No very happy about that. The room at the hotel was not wat we purchased.
