Ratings based on 1,480 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
The attention is super extraordinary, the cleanliness, the professionalism of the employees, I loved everything and we will return soon with more people. Thanks guys Excellent vacations unforgettable.
Comment from Hotel Management
16 May 2024 by Dear Mr. Manuel, Hotel Management
Dear Manuel We appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!
by A verified traveler
Posted 15 May 2024
Amazing time
Comment from Hotel Management
15 May 2024 by Hard Rock Hotel & Casino Punta Cana, Hotel Management
Dear JohnathanWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!
by A verified traveler from HIGH POINT
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by Hard Rock Hotel & Casino Punta Cana, Hotel Management
Dear Melissa FayeWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!
by A verified traveler
Posted 13 May 2024
Food is ok. Service is great
Comment from Hotel Management
14 May 2024 by Hard Rock Hotel & Casino Punta Cana, Hotel Management
Dear DavidWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!
by A verified traveler
Posted 11 May 2024
Great place
Comment from Hotel Management
12 May 2024 by Hard Rock Hotel & Casino Punta Cana, Hotel Management
Dear IKRON, Thank you for taking the time to review us! We hope to welcome you back soon to keep on rocking! ¡Rock-on!
by A verified traveler
Posted 10 May 2024
Very family and couples oriented. Huge property, so expect to walk a lot. They do have shuttle golf carts or you can rent one daily. Food is okay, drinks were strong, and something to do for everyone. Only thing going on after 10pm was the silent disco, but that was a blast. Our group age ranged from 35-45.
Comment from Hotel Management
11 May 2024 by Hard Rock Hotel & Casino Punta Cana, Hotel Management
Dear Cindy, Thank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!
by A verified traveler
Posted 9 May 2024
Nice service
Comment from Hotel Management
9 May 2024 by Hard Rock Hotel & Casino Punta Cana, Hotel Management
Dear Karen EdithWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!
by A verified traveler
Posted 7 May 2024
The HardRock is massive and has something for everyone vacationing. However, during our stay we had to hunt down people to clean our room or it wouldn’t be done. It rained a lot and the drainage system was backed up throughout the property. Finding restaurants throughout the property that is not in the main lobby is not easy to navigate with the trolly system. But was great once we made it there.
Overall it was a grand resort and will appeal to many travelers.
Comment from Hotel Management
8 May 2024 by Hard Rock Hotel & Casino Punta Cana, Hotel Management
Dear KianaWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!
by A verified traveler
Posted 7 May 2024
The hotel and property was beyond amazing, something that is out of our control when I rained , there were flooding and the paths were very slippery
Comment from Hotel Management
7 May 2024 by Hard Rock Hotel & Casino Punta Cana, Hotel Management
Dear Ram PrasadWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations in that area. You can be sure that we have taken your feedback into consideration in order to continue improving our services. We hope you give us the chance to better serve you in the future, we'll wait for your return! Rock On!.
by A verified traveler
Posted 5 May 2024
Lobby area very dull, no lighting. Decor old and dirty. My 1st room had small mosquitoes. I got food poisoning from one of the restaurants. Only one pool which is the Central pool seems to have activities throughout the day. The food selections at each restaurant were basic. Zen was good, Market buffet was o.k. overall I give Hard Rock Punta Cana a 6/10.
Comment from Hotel Management
6 May 2024 by Hard Rock Hotel & Casino Punta Cana, Hotel Management
Dear AngelWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!
