Dreams Royal Beach Punta Cana - All Inclusive Reviews

Dear Terri Lee,We appreciate the time that you invested in writing a review of your vacation with us. The biggest reward we can receive is feedback like yours that inspires us to keep working very hard to strive for excellence. Our main priority is to guarantee your maximum level of satisfaction and we feel happy that we achieved it through your visit. We sincerely appreciate your 5/5 rating and we look forward to welcoming you back to Dreams Royal Beach Punta Cana for another fantastic dining experience in the future.Warm RegardsJordi Guillaumet

Dear Shalin,Thank you for choosing Dreams Royal Beach Punta Cana as your host and for sharing your experience with us. Your 5/5 rating brings us great joy and confirms our commitment to delivering exceptional service. Your satisfaction is our top priority, and exceeding your expectations motivates us to strive for continuous improvement.We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best RegardsJordi Gullaumet

Dear Blanca,We appreciate the time that you invested in writing a review of your vacation with us. Your feedback rating of 5/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an exceptional experience with us. Your satisfaction is our utmost priority, and we are delighted that we were able to achieve this during your stay.Once more time, we thank you for choosing Dreams Royal Beach Punta Cana for your holiday and very much look forward to having the opportunity to serve you again in the future.Best RegardsJordi Guillaumet

Dear Barbara,Thank you for choosing Dreams Royal Beach Punta Cana as your host and for sharing your experience with us. Receiving your 5-star review means the world to us, and we are honored to have exceeded your expectations. We can't wait to have the pleasure of welcoming you back to Dreams Royal Beach Punta Cana for another unforgettable stay in the future.Kind RegardsJordi Guillaumet

Dear GilThank you for choosing Dreams Royal Beach Punta Cana as your host and for taking the time to share your experience with us. It was a pleasure being your host during your recent getaway. We are glad to know that you have enjoyed our facilities. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not-too-distant future.Best RegardsJordi Guillaumet

Dear Fran,Thank you for choosing Dreams Royal Beach Punta Cana as your host and for taking the time to share your experience with us. We extend our sincerest apologies for any aspects of your stay that fell short of your expectations. Your feedback is crucial to us, and we take it seriously. Addressing the areas and services you mentioned is our top priority, and we are committed to making improvements to ensure a better experience for our guests.On the other hand, we understand your concern about Haiti. We are aware of recent news reports in Haiti and want to assure guests that Dreams Royal Beach Punta Cana has numerous security measures in place. While we do not disclose all security measures in place, some security measures include a dedicated CCTV team working round the clock, and monitoring cameras installed at all access points from the outside as well as throughout all internal common areas. Additionally, our Security team maintains a presence with agents stationed at fixed points within the complex, while supervisors conduct regular patrols 24 hours a day.These measures are not specific to Haiti; they are part of our standard security protocols. However, we understand the importance of ensuring our guests feel reassured and safe, especially given the perception of security concerns in certain areas. Rest assured, we prioritize the safety and well-being of all our guests at all times.Please know that the safety and well-being of our guests and colleagues is always a top priority. Millions of visitors travel to the Dominican Republic each year to enjoy relaxing vacations, and we are available to assist concerned guests on offsite activities, tour operators, and transportation companies if interested.If pressed, Port-au-Prince, Haiti is 314 miles/505 km from resorts in Punta Cana, Dominican Republic.Please be certain that your comments will not be overlooked and we truly hope to have the opportunity of hosting you back home in the future. RegardsJordi Guillaumet

Dear Jennifer,Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.There seem to have been several situations that are very atypical and not reflective of our brand standards; we sincerely apologize and rest assured that we have shared your feedback with our management and correspondence department to take corrective measures.We are sorry again about this unfortunate incident, and we hope that you will accept this note as a genuine apology for falling short of delivering a genuine Dreams Royal Beach Punta Cana experience. We likewise hope that you will be able to overcome with time the disappointment and give us renewed opportunities to be of service to you. GreetingsJordi Guillaumet

Dear Lashwna,Thank you for choosing Dream Royal Beach Punta as your host and for taking the time to share your experience with us. We regret to know that we have not fulfilled your expectations during your visit. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas to deliver better service to our future guests.Once again, we thank you for taking the time to share your overview with us and sincerely hope we have the opportunity to be your hosts one more time in the future.RegardsJordi Guillaumet

Dear Teresa,Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.We extend our sincerest apologies for any aspects of your stay that fell short of your expectations. Your feedback is crucial to us, and we take it seriously. Addressing the areas and services you mentioned is our top priority, and we are committed to making improvements to ensure a better experience for our guests.Please be assured that your comments will not be overlooked. We have shared them with our management and correspondence department, which will take corrective measures. While we understand your decision not to return, we sincerely hope you will reconsider and give us another opportunity to exceed your expectations in the futureRegards Jordi Guillaumet

Dear Sandra,Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.We regret to hear that it did not meet your expectations.We apologize for the inconvenience you experienced during check-in and the room allocation issue. We regret that you had to change rooms after the first night and appreciate how frustrating that must have been for you.Additionally, we're sorry to hear about the slow service you encountered at Cafe Seaside Grill and the poor quality of the food. This is not the level of service we aim to provide, and we will address this with our team to ensure improvements are made.We appreciate your feedback as it helps us to identify areas where we can improve our guest experience. We hope you will consider giving us another chance in the future to provide you with the exceptional service and quality you deserve.RegardsJordi Guillaumet