Ratings based on 990 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
The hotel rooms were unlivable. Constant bugs from every corner, the toilet didn’t flush, my shower was broken, leaks in the faucet. The food was the same thing every single day, the facility was unkempt. I made a reservation for 18 days to relax for the first time since covid, and I left after a few days because it was extremely unbearable. Do not waste your time or money visiting this “resort”. As a travel agent, this was the worst hotel I have ever visited.
Comment from Hotel Management
28 May 2024 by Ecommerce, Hotel Management
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 26 May 2024
I love the resort, I just didn’t like the beach , it was kind of dirty.
Comment from Hotel Management
28 May 2024 by Ecommerce, Hotel Management
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
28 May 2024 by Ecommerce, Hotel Management
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
28 May 2024 by Ecommerce, Hotel Management
Estimado huésped,Gracias por hospedarse con nosotros y por sus positivos comentarios los cuales apreciamos muchísimo. Nos agrada mucho saber que sus vacaciones fueron memorables y que disfrutó de nuestra propiedad, servicios y facilidades como así también del trato amable de nuestro personal. Esta es su casa y esperamos tenerle nuevamente con nosotros.Saludos Cordiales,
by A verified traveler
Posted 20 May 2024
Pretty good
Comment from Hotel Management
28 May 2024 by Ecommerce, Hotel Management
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
28 May 2024 by Ecommerce, Hotel Management
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,
by A verified traveler
Posted 15 May 2024
Has about 7 pools
Comment from Hotel Management
17 May 2024 by Ecommerce, Hotel Management
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards
by A verified traveler
Posted 14 May 2024
My favorite area was the Spa, where i was able to enjoy with peace and quiet.
Comment from Hotel Management
17 May 2024 by Ecommerce, Hotel Management
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards
by A verified traveler
Posted 13 May 2024
the shuttles was a bit annoying, however the overall stay was nice.
Comment from Hotel Management
28 May 2024 by Ecommerce, Hotel Management
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,
