Ratings based on 1,001 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Glendale Heights
Posted 14 Jun 2024
Overall it was a good trip.
Pros: Staff was always friendly and helpful. Especially Joshua, he helped us when we first arrived. Our room was cleaned daily and the nightly turn down service was really nice. We did a reservation for the hibachi table and Jesus was amazing!
Cons: We saw so many exposed wiring/outlets throughout the property. The buffet food options were ok. The actual night shows were not very entertaining, but the MCs, they were a good time.
Comment from Hotel Management
14 Jun 2024 by E-Concierge , Hotel Management
Dear guest, Thank you very much for your great comments, We are truly pleased for having you with us in your recent gateway to the Mexican Caribbean. We appeciate and will be adressing your kind comments with our managment team in order to keep improving pur experience for you. We look forward receiving you soon again with us. Best regards, Mariana Espinosa
by A verified traveler
Posted 13 Jun 2024
The staff was amazing.
Comment from Hotel Management
13 Jun 2024 by E-Concierge , Hotel Management
Dear Mr. Gary Once again thaks so mush for your preferance to choose us for ypur last getaway here at the Mexican Caribbean celebrating your anniversary with us. Its really pleasing for me getting to know that ypu truly enjoy from our amenities, and facilities having a truly memorable time with us. It was my honor to attending you prior ypur arrival in order to create the best pisible experiencie for you. We look forward having you again with us, Please receive my best regards, and do not hesitate on contact me again for any additional detail I can do for you for your next stay. Bets regards Mariana Espinosa
by A verified traveler
Posted 13 Jun 2024
Staff was amazing . The beach doesn’t look anything like the picture it could use maintenance with all the seed weeds.
Comment from Hotel Management
13 Jun 2024 by E-Concierge , Hotel Management
Dear guest We are so greatful for your recent visit with us here at Dreams Sapphire , we are glad to know that ypu had a great time with us enjoyiing from our great amenities and confort. We will be adressing ypur generous comments to oour amazing colleagues and our managment team as well as your remarks and suggestions. It would be our great pleasure to receive you with us again in a new chance to offer ypu a new and unforgettable experience. Best regards Mariana Espinosa
by A verified traveler
Posted 13 Jun 2024
Food was mediocre but overall nice place
Comment from Hotel Management
13 Jun 2024 by E- Concierge, Hotel Management
Dear guest Alisha, Its my pleasure to greet you and for had received you recently with us, pelase know that your comments are our truly important and relevant for us in order to improve our service and experience for you. We would love to hear more about your experience with us. Please receive our best regards. Mariana Espinosa
by A verified traveler
Posted 11 Jun 2024
This was our first time at a Dreams hotel and we were very happy. They have different varieties of food every day and multiple options each night. The staff were very friendly. A big shout out to our servers Marco and Javier. Also Victoria from the preferred and Mayra our housekeeper. And especially our taxi driver Omar who took us places even on his days off. We also loved all of the entertainment crew very nice and friendly. Only bad thing which has nothing to do with the resort, the ocean was not pretty and we never went swimming in it. It had a lot of seaweed in it, so that was very disappointing, other than that everything else was great.
Comment from Hotel Management
11 Jun 2024 by E-Concierge, Hotel Management
Dear guest April, Thank you so much for your comments about your recent stay with us here at Dreams Sapphire Resort & Spa. We are so pleased to know that you had an amazing time staying here with enjoying from our confort and facilities. We truly appreciate your comments and we look forward receiving you soon again with us again. Best regards Mariana Espinosa
by A verified traveler
Posted 10 Jun 2024
Beach was covered in weeds and it was difficult to access the ocean.
Comment from Hotel Management
11 Jun 2024 by E-Concierge, Hotel Management
Dear Jeremy Thanks you so much for your recent visit to Dreams Sapphire Resorts and Spa , We appreciate your kind comments here at our Expedia profile, we are sorry for the inconvenients experience during your recent stay with us, we truly appreciate your comments, and we will keep working on offering you the best possible experience. Looking forward to receive you soon Best regards Mariana Espinosa
by A verified traveler
Posted 10 Jun 2024
Great hotel,like every thing
Comment from Hotel Management
11 Jun 2024 by E-Concierge , Hotel Management
Dear guest, Thank you so much for your recent visit to Dreams Resort Spa and Resort, We are so glad to read that you had a great time staying with us We look forward receiving you soon with us back again. Best regards Mariana Espinosa
by A verified traveler
Posted 8 Jun 2024
Beautiful
Comment from Hotel Management
10 Jun 2024 by E-Concierge , Hotel Management
Dear guest KayeWe are pleased to know that you had a great time, staying with us and that we were able to achieve your expectations. Thanks so much for sharing your overview form your last stay with us. We would de really pleased to receive you soon back again with us. Mariana Espinosa
by A verified traveler from Atascadero
Posted 5 Jun 2024
Property was run down. There was trash in the flower pots on our balcony. The swim out was beautiful but everything else was crummy. I have stayed at dreams properties before. This was not a nice one.
Comment from Hotel Management
7 Jun 2024 by E- Concierge, Hotel Management
We would like to express our sincere appreciation for choosing us as your host for your most recent vacation experience and for taking the time to share your comments with us. We would like to express our sincere apologies for the inconvenient situation that seem to marred your perfect stay.Please be assured that your feedback is really important to us, your comments will be shared with our management team, and we will take improvement measures to keep creating a wonderful experience for you. Once again thanks for your valuable comments , we look forward to receiving you back again with us.Sincerely,Mariana Espinosa
by A verified traveler
Posted 5 Jun 2024
The service is not up to par for the stars it states it has. I paid for preferred service and still felt like a regular guest. I had to chase staff around to get answers to simple questions. I didn’t receive turn down service until the last night. the pool is like a playground even with the adults and kids playing football the whole time. There is limited nightly activities and no real music at the pool during the day. I went to celebrate my daughter for a great ending of the school year and to relax and didnt get the vacation i was looking for.
Comment from Hotel Management
7 Jun 2024 by E- Concierge, Hotel Management
We would like to express our sincere appreciation for choosing us as your host for your most recent vacation experience and for taking the time to share your comments with us. Please be assured that your feedback is really important to us, your comments will be shared with our management team, and we will take improvement measures to keep creating a wonderful experience for you. Once again thanks for your valuable comments here at Expedia. We look forward to receiving you back again with us.Sincerely,Mariana Espinosa
