Ratings based on 988 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Great food, decent property, maintained well. Some staff have a real attitude and terrible service when it came to daily room cleaning or replenish toilet paper or towels. This was not done at all during our stay that the second last day, I had to request clean towels and request that our room be cleaned. We also had to call down for rolls of toilet paper. This has never happened during that many trips we’ve taken around the world.
It’s not a big deal if you are only looking to go to a really hot destination and don’t mind if your bed is never made or your towels are not exchanged daily. Food was excellent at the specialty restaurants. Buffet food was average.
If you have minimal expectations, then you’ll be okay.
by A verified traveler
Posted 3 Jun 2024
Had a great time
Comment from Hotel Management
3 Jun 2024 by Guissela Villaseñor, Hotel Management
Dear Valued Guest,Thank you for your positive feedback! We're thrilled to hear that you had a great time during your stay with us. Your kind words are greatly appreciated and motivate our team to continue delivering exceptional service. We look forward to welcoming you back for another wonderful experience soon!Best regards,e-concierge
by A verified traveler
Posted 3 Jun 2024
Excellent
Comment from Hotel Management
3 Jun 2024 by Guissela Villaseñor, Hotel Management
Dear Guest,Thank you for your excellent feedback! We're thrilled to hear that you had such a positive experience with us. We look forward to welcoming you back for another fantastic stay.Best Regards,e-concierge
by A verified traveler
Posted 2 Jun 2024
The buffet and food in general was not great. Preferred club here does not give any perks that another dreams would offer. We visited Jade and they said they have early check-in and late check out for preferred club members and yet our flight was delayed and they only gave us an extra hour even though we were preferred.
Any accommodations like for children you were offered for free but if they didn’t have it they asked if we will pay, which is beyond insulting.
The children’s pool water by 1 pm was a sauna. Very unsafe for small children.
The bar staff was great. The room was okay. When we turned on the jets in the room jaccuzzi and outdoor hot tub, all this dirt and mold came out so that sucked.
The weddings every night outside the preferred club windows was absolutely horrible. Thankfully we brought a sound machine so the baby slept surprisingly well but we sure didn’t.
Comment from Hotel Management
3 Jun 2024 by Guissela Villaseñor, Hotel Management
Dear valued guest,I want to personally extend my sincere thanks for sharing your valuable feedback with us. Your insights, comments, and experiences are of great value to our team as we strive to continuously improve our services. We are genuinely looking forward to the opportunity to welcome you back to our establishment in the near future. Please know that we are always here to ensure that your next experience with us is even more memorable than the last.Best regards,e-concierge
by A verified traveler
Posted 2 Jun 2024
This property is good and their staff is also good however the property has very limited options of food and drinks were not good.there are multiple marriages happening everyday. Beaches were not swimmable due to sargassum.Its good for wedding celebration but not for family vacation.
Comment from Hotel Management
3 Jun 2024 by Guissela Villaseñor, Hotel Management
Dear Guest,Thank you for your feedback! We're glad to hear that you enjoyed our property and that our staff met your expectations. We strive to provide the best service possible and your kind words mean a lot to us. We hope to welcome you back again soon!Best regards,e-concierge
by A verified traveler
Posted 1 Jun 2024
Excellent
Comment from Hotel Management
2 Jun 2024 by Guissela Villaseñor, Hotel Management
Dear valued guest,Thank you so much for your excellent review!We're thrilled to hear that you had an exceptional experience with us. Your feedback is greatly appreciated and motivates our team to continue providing outstanding service. We look forward to welcoming you back in the future.Best regards,e-concierge
by A verified traveler
Posted 1 Jun 2024
Private plunge pools were incredible. Much nicer of a place than other all inclusives, not adults only, but kids have their own area, would go back
Comment from Hotel Management
2 Jun 2024 by Guissela Villaseñor, Hotel Management
Dear valued guest,Thank you for sharing your experience with us!We are delighted to hear that you enjoyed the private plunge pools and found our resort to be a cut above other all-inclusives. It's great to know that our designated kids' area added to your positive experience. We look forward to welcoming you back for another fantastic stay.Best regards,e-concierge
by A verified traveler from Montgomery
Posted 1 Jun 2024
Fantastic time. The staff go above and beyond to make your stay special.
Comment from Hotel Management
2 Jun 2024 by Guissela Villaseñor, Hotel Management
Dear valued guest,Thank you so much for your wonderful feedback!We are thrilled to hear that you had a fantastic time and that our staff went above and beyond to make your stay special. Your kind words truly motivate us to continue delivering exceptional service to all our guests.We look forward to welcoming you back for another memorable stay in the near future.Best Regards,e-concierge
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Guissela Villaseñor, Hotel Management
Dear Guest,Thank you so much for your incredible rating! We are thrilled to hear that you had such a wonderful experience with us. Your feedback is truly appreciated and inspires our team to continue delivering exceptional service. We look forward to welcoming you back soon!Best Regards,e-concierge
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by Guissela Villaseñor, Hotel Management
Dear Guest,Thank you so much for your excellent rating!We are delighted to hear that you had an exceptional experience with us. Your feedback is incredibly valuable and motivates us to continue providing top-notch service. We look forward to welcoming you back in the future.Best regards,e-concierge
