Ratings based on 988 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Great location, right next to the mall. Very nice staff.
Comment from Hotel Management
30 May 2024 by Vandy , Hotel Management
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by A verified traveler
Posted 28 May 2024
Accessibility
Comment from Hotel Management
28 May 2024 by Vandy , Hotel Management
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by A verified traveler from newton
Posted 18 May 2024
Front desk staff was super friendly, and allowed me to not only check in early but also gave a free upgrade. The room was spacious and clean. It’s valet parking only, but since I don’t carry cash with me, the valet staff all have Venmo for convenience. Smart!
Comment from Hotel Management
21 May 2024 by Vandy , Hotel Management
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by A verified traveler
Posted 18 May 2024
Friendly and helpful staff in hotel and restaurant (breakfast was fast, tasty, service excellent). Easy walk to Boston MBTA commuter train or Amtrak. Walkable to College Hill and to dowtown. Easy walk to current bus transit hub in case you want to visit Newport (just over an hour away by bus). Visit the state house across the street if you can.
Comment from Hotel Management
28 May 2024 by Vandy , Hotel Management
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by A verified traveler from Mansfield
Posted 13 May 2024
Beautiful hotel with comfortable accommodations!
Comment from Hotel Management
21 May 2024 by Vandy , Hotel Management
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by A verified traveler
Posted 6 May 2024
First time here, I will certainly return.
Comment from Hotel Management
6 May 2024 by Vandy , Hotel Management
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by A verified traveler from Danbury
Posted 6 May 2024
My experience with this hotel was 5 star all around
Comment from Hotel Management
6 May 2024 by Vandy , Hotel Management
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by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Vandy , Hotel Management
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by A verified traveler
Posted 19 Apr 2024
Bathroom needs a deep cleaning. There was rust. The marble bathroom counter was cracked and sealed and has permanent stains in it. There were several stains on the carpet and furniture in my room and outside of my room. You’re unable to open the window.
The front desk staff was extremely awkward. Did not make me feel comfortable. He also told more information to other people than I.
Despite me being a tipping customer, valet made me wait and took over people before me. We had to call them over to receive service.
The hotel also has no amenities.
Wouldn’t stay here again.
Comment from Hotel Management
19 Apr 2024 by Vandy , Hotel Management
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by A verified traveler
Posted 19 Apr 2024
Close to downtown shops
Comment from Hotel Management
19 Apr 2024 by Vandy , Hotel Management
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