Ratings based on 976 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
the location is very convenient and the price/quality ratio is great. However, housekeeping barged in on me at 6:00 p.m. without knocking and the following day they didnt come by to do my room till past 6:00 p.m. when I was already back in the room (so the room didnt get taken care of). I had also signalled an annoying issue with the toilet that kept flushing and making noise. It was not addressed. So, in general, my stay was nice but some things need attention.
Comment from Hotel Management
21 May 2024 by FOM, Hotel Management
Dear Mary,Thank you for your feedback. We're glad you found our location convenient and appreciated the price/ quality. We apologize for the housekeeping issues and the unresolved toilet problem. We'll address these concerns to improve our service. Your input is valuable, and we hope to provide a better experience on your next visit.Yours in hospitality,Sherna
by A verified traveler from Mountain View
Posted 18 May 2024
The property was quiet, which is what I needed for my work trip. The onsite restaurant, bar, and convenience options were solid. All staff were kind and effective. Property is convenient to Princeton University, Quaker Bridge Mall, Target, and ShopRite. Easy access into and out of the property despite being along Route 1.
Comment from Hotel Management
21 May 2024 by FOM, Hotel Management
Dear John,Thank you for your review! We're glad to hear that you found the property quiet and convenient for your work trip. It's great that you enjoyed the onsite amenities and found the staff kind and effective. We appreciate your mention of the property's convenient location near Princeton University and other local spots. We hope to welcome you back soon!Yours in hospitrality,Sherna
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
18 May 2024 by FOM, Hotel Management
Hi Satish, Thank you for staying with us at the Doubletree. My apologies for not meeting you expectations. I hope you do give us a second chance.Yours in hospitality,Sherna
by A verified traveler
Posted 13 May 2024
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Comment from Hotel Management
13 May 2024 by FOM, Hotel Management
Thank you for taking the time to provide feedback. We appreciate your honesty and are committed to improving our services. We are sorry we did not meet your expectations. We hope you give a second chance.Yours in hospitality,Sherna
by A verified traveler from South Hadley
Posted 12 May 2024
I chose this hotel because the Expedia site said they offer free shuttles in the area. However, the shuttle service was not available in weekends when I stayed. That should be added.
The property was clean and good!
Comment from Hotel Management
13 May 2024 by FOM, Hotel Management
Dear Naoko,Thank you for your feedback! We're glad to hear that you found our property clean and enjoyable. We apologize for any inconvenience regarding the shuttle service not being available on weekends during your stay. Your suggestion to include this detail in our offerings is duly noted, and we'll strive to provide clearer communication regarding shuttle availability in the future. We appreciate your patronage and hope to welcome you back soon!Happy Travels,Sherna
by A verified traveler
Posted 6 May 2024
Great stay.
Comment from Hotel Management
6 May 2024 by FOM, Hotel Management
Dear Joe,Thank you for your kind feedback. We are super excited to learn you had a great stay.We hope your travels bring you back.Yours in hospitality,Sherna
by A verified traveler
Posted 6 May 2024
Really liked the cookie
Comment from Hotel Management
6 May 2024 by FOM, Hotel Management
Dear Camille,Thank you for sharing your feedback with. we are pleased you had a great stay.We hope your travels will bring you back soon.Happy Travels,Sherna
by A verified traveler
Posted 3 May 2024
Comfortable and suited my needs, but very noisy on the weekend because of a large number of high school students staying there.
Comment from Hotel Management
3 May 2024 by FOM , Hotel Management
Dear Norman, thank you for staying with us. We are pleased to learn you found your stay comfortable and our service and amenities suited your needs. We apologize for any noise disturbances you experienced during your recent stay. We hope your travels will bring you back. Yours in hospitality, Sherna
by A verified traveler
Posted 29 Apr 2024
The front desk supervisor, Tay was friendly and helpful. She was courteous and professional. Thank you, Tay!!!!
Comment from Hotel Management
29 Apr 2024 by FOM, Hotel Management
Dear Rashida,It's fantastic to hear about your positive experience with Tay! She's dedicated to ensuring guests feel welcomed and supported throughout their stay. I'll make sure to pass along your kind words to her. We're here to make your stay exceptional. We look forward to welcoming you back soon.Yours in hospitality,Sherna
by A verified traveler
Posted 27 Apr 2024
Courteous staff and quick response
Comment from Hotel Management
29 Apr 2024 by FOM, Hotel Management
Dear Yongkyoon,Thank you for giving us a 5-star review.We are very pleased you had a great stay.We look forward to welcoming you back.Happy Travels,Sherna
