Ratings based on 979 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
The hotel keeps the spirit of the historic building while adding contemporary comfort and style; ideally located within walking distance fromm all historic landmarks, but still easily accessible by taxi or train;
Comment from Hotel Management
13 May 2024 by Anna Trehubova Guest Relations, Hotel Management
Dear Dusan,we appreciate you are taking time to submit your great comments and delighted that you had such a pleasant stay. Our central location is definitely an advantage for us as we are within a walking distance to really everything around us. It will always be a pleasure to welcome you back.
by A verified traveler from Pt St Lucie
Posted 12 May 2024
Beautiful and elegant hotel, very clean with great location and very helpful friendly staff. I highly recommend it.
Comment from Hotel Management
12 May 2024 by Anna Trehubova Guest Relations, Hotel Management
Dear Ursula,Thank you for your lovely review. Our goal is always to exceed your expectations and we are delighted it was accomplished during your stay. It will always be a pleasure to welcome you back!
by A verified traveler
Posted 9 May 2024
A really pleasant and enjoyable stay. Staff were friendly and helpful. The room was comfortable and clean. Breakfast was good with plenty of choice. The spa and pool area was well presented and staffed. It was also easy to book a session. The lobby was a great place to have a drink in the evening.
Comment from Hotel Management
11 May 2024 by Anna Trehubova Guest Relations, Hotel Management
Dear Duncan,First, we would like to thank you for the positive feedback on our Spa and colleagues. I will make sure that this comment will be communicated and motivate them to continue in their excellent service. We are excited when guests provide such a glowing review and as you consider us again upon your return, you will see how we are making this wonderful property even better.
by A verified traveler
Posted 9 May 2024
Amazing hotel and really friendly and attentive staff. Thoroughly enjoyed our stay - such lovely food for breakfast and dinner and great live music when enjoying some drinks in the lounge and at breakfast. Rooms were very comfortable- would definitely recommend! Also not far to walk from the main city centre
Comment from Hotel Management
11 May 2024 by Anna Trehubova Guest Relations, Hotel Management
Dear Melanie,Our hotel is as good as the team who maintains it, and we are delighted to know you enjoyed both, the services and facilities. It will always be a pleasure to welcome you back whenever your travel needs bring you back to Prague.
by A verified traveler
Posted 8 May 2024
I think the hotel is amazing as a whole. Very beautiful inside and out with very clean facilities with very helpful staff. The only thing we noticed that there were not many options for a full english breakfast which left us feeling a little underwhelmed.
Comment from Hotel Management
11 May 2024 by Anna Trehubova Guest Relations, Hotel Management
Dear Mr. Roger,Thank you for sharing your experience with us. We are happy we were able to meet your expectations. We hope to welcome you again shortly and to provide you with a truly extraordinary breakfast experience.
by A verified traveler
Posted 7 May 2024
Very convenient, clean, quiet. Beautiful lobby. Great place to stay.
Comment from Hotel Management
11 May 2024 by Anna Trehubova Guest Relations, Hotel Management
Dear Miriam,Thank you for taking the time to review your recent stay at NH Collection Prague Carlo IV. We are delighted you enjoyed the time with us and look forward to welcoming you back!
by A verified traveler
Posted 4 May 2024
Great place, stayed before and will stay again in the future
Comment from Hotel Management
5 May 2024 by Anna Trehubova Guest Relations, Hotel Management
Dear Alan, Thank you for taking the time to write such a wonderful review! It is always a pleasure to welcome you back whenever you are in Prague.
by A verified traveler
Posted 3 May 2024
Amazing stay beautiful property
Comment from Hotel Management
4 May 2024 by Anna Trehubova Guest Relations, Hotel Management
Dear Christine,Thank you for your lovely review! It was wonderful having you and we are looking forward to welcoming you back soon.
by A verified traveler
Posted 30 Apr 2024
Staff was excellent. Classic decor. Room was small and a little dated. No view. Bathroom was small and congested but in perfect working order. Buffet breakfast was beyond excellent. Tremendous variety of prepared food. Location great for access to train, subway, and tram.
Comment from Hotel Management
30 Apr 2024 by Anna Trehubova Guest Relations, Hotel Management
Dear Douglas,Thank you for sharing your experience with us. We are delighted you enjoyed breakfasts and the level of service during your stay with us. We hope to welcome you back soon and please do not hesitate to contact us before your next visit so we will make sure you are happy with the room for 100%.
by A verified traveler
Posted 16 Apr 2024
The hotel is very beautiful and unique. Pros: breakfast buffet is best we've ever had, really unique. Runs €25 per person (or €20 if you prepay each morning for your entire stay). We had a suite and it was very large and comfortable. Cons: if you are placed on the street side, the trams run about about every 3-5 minutes, day and night and it made it hard for me to get good sleep (did not bother my wife at all, though). We moved from a 2nd floor room to a 5th floor room and though I could still hear the trams, it was tolerable up higher. One of the a/c units in our room was not doing a great job and it was hot/uncomfortable on a few nights. There are about 30 steps from the street to the lobby that you have to carry your bag up. Doormen just watched us carry them up and then it wasn't until we were inside that a bellhop very eagerly wanted to help us **wheel** our bags the rest of the way to the elevator and our room. This did not impress me. Maybe they assumed since we are young(ish) and fit(ish) that we'd be fine carrying our bags, which we were. But I found it egregious that the bellhop then very assertively took/moved our bags once the hard part was over.
Comment from Hotel Management
23 Apr 2024 by Anna Trehubova Guest Relations, Hotel Management
Dear Erin,Thank you for sharing your experience with us. We are delighted you enjoyed the breakfasts and the rooms. I am happy that you shared your concern regarding the trams and we were able to find a different room allocation for you. Please accept our sincere apologies regarding the incident with the doormen. I have now communicated your feedback to them to make sure no such situation will repeat.I hope you will give us another chance to welcome you back and provide a five-star experience.
