Ratings based on 963 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from miami
Posted 3 Mar 2024
Antiguas, sin servicio de frigobar bi cafetera en la habitación
Comment from Hotel Management
12 Mar 2024 by Intercity CB, Hotel Management
Hola Adolfo,Muchas gracias por su comentario.Nos disculpamos por cualquier inconveniente que se produjo en el hotel y quisiéramos que sepa que sus sugerencias fue enviadas al gerente del hotel. Esperamos recibirlo en otras oportunidades.
by A verified traveler
Posted 23 Feb 2024
My non smoking room smelled like smoke and one of my towels smelled bad. Small lobby and restaurant is on the 19th floor and not very big . I won’t be staying there again
Comment from Hotel Management
12 Mar 2024 by Gabriel Peres, Hotel Management
Dear Ms. Marlene,Thank you for your comment.We are sorry for any inconvenience you may have had at our hotel. We would be very happy to have the opportunity to welcome you again.We are at your disposal.
by A verified traveler
Posted 20 Feb 2024 on Hotels
Comment from Hotel Management
12 Mar 2024 by Gabriel Peres, Hotel Management
Caro Hóspede,Agradecemos por dedicar um momento para nos avaliar! Conte conosco para suas hospedagens em Porto Alegre.Cordialmente,
by A verified traveler from Maple Ridge
Posted 21 Dec 2023
The location is amazing.
Comment from Hotel Management
13 Jan 2024 by Gabriel Peres, Hotel Management
Dear Mr. Ramos,Thank you for your review. We wolud be glad to see you again. Have a good day!
by A verified traveler
Posted 9 Aug 2023
Great hotel.
Comment from Hotel Management
21 Aug 2023 by Intercity CB, Hotel Management
Caro Cliente, obrigado por sua disponibilidade em nos avaliar. Estamos à sua espera na próxima visita. Ate breve. Francine de Lima
by A verified traveler from IRVINE
Posted 26 Jun 2023
They advertise as a hotel with multilingual staff, but in the two weeks that I stayed here not a single person spoke English or Spanish.
This was extra frustrating because the language barrier made it difficult to order room service, which is something I had to do every night because the area is not super safe in the evenings for a solo female traveler.
As far as cleanliness, the room looks spacious and clean on the surface, but there’s a lot of dust on the floor, and in many corners when you pay attention. I had the luxury apartment suite so there was a lot of space which I appreciated, but I was bitten by a venomous spider in the room one night and had a severe allergic reaction. I had to seek medical attention and was medicated for a week following my trip.
After calling the front desk and requesting ice five times, I never received it. I finally gave up and lived in pain for days until I checked out of the hotel.
Another day I requested an extra bath towel and room service brought me a set of cutlery instead.
This is not a property where you see other non-Brazilian visitors. The staff not being able to communicate is incredibly difficult, and the area surrounding the hotel has a very strange vibe to it, especially in the evenings.
by A verified traveler
Posted 17 Jan 2023
Really great mid range hotel, rooms are straightforward and not huge but very very clean. You can tell it’s a really well run hotel. Staff are excellent, delivered our baby crib in an instant and the team running the breakfast are A . Gym is basic but ok. But what sets this place apart is the view from the top restaurant with the breakfast, was really fantastic - and the big reason we will return.
Comment from Hotel Management
18 Jan 2023 by Intercity CB, Hotel Management
Olá Andrew! Que alegria em receber sua avaliação. Muito obrigado! Ficamos felizes em saber que atendemos a sua expectativa. Sempre que precisar, conte conosco. Abraços, Francine de Lima
by A verified traveler
Posted 11 Oct 2022
Great location for the Cidade Baixa neighborhood by a wonderful park with interesting bars and restaurants. Beautiful hotel with onsite paid parking. The 19th floor restaurant has a spectacular view, but a limited menu. The phone system only rings to the front desk (no direct line to housekeeping, room service, etc.), but the front desk often does not answer.
Comment from Hotel Management
6 Dec 2022 by Intercity CB, Hotel Management
Olá Robert.Obrigado por sua disponibilidade em nos avaliar. Estamos à sua espera na próxima visita. Ate breve. Francine
by A verified traveler
Posted 9 Sep 2022
High enough standard for the price
by A verified traveler
Posted 9 Sep 2022
