Ratings based on 1,952 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Hard to get to. Needs to be refurbished. Door lock was hard to get to open door.
Comment from Hotel Management
27 May 2024 by Hotel General Manager, Hotel Management
Dear Marilyn,We apologize for the difficulties you experienced during your stay. Your feedback regarding accessibility, the condition of the property, and the door lock is concerning, and we will address these issues promptly to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel General Manager
by A verified traveler
Posted 26 May 2024
The front desk clerk was great very nice and helpful.
Comment from Hotel Management
27 May 2024 by Hotel General Manager, Hotel Management
Dear Deanna,Thank you for your perfect rating! We're delighted to hear that you had a great experience with our front desk clerk. Providing excellent service and assistance to our guests is important to us, and we're glad that our clerk was able to make your stay enjoyable. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel General Manager
by A verified traveler
Posted 26 May 2024
The room we selected is non smoking room. But the room they gave us is having full smoke smell which we couldn’t bare. We asked them for exchange but they said they don’t have any other rooms available. We had worst experience staying all night in smoking smells.
Comment from Hotel Management
27 May 2024 by Hotel General Manager, Hotel Management
Dear Ramu,We apologize for the inconvenience and discomfort you experienced due to the smoke smell in your non-smoking room. Providing a clean and comfortable environment is important to us, and we regret that we fell short in this instance. We understand the impact this had on your stay and apologize for any inconvenience caused by not being able to accommodate a room exchange. Your feedback is invaluable, and we will address this issue with our team to ensure improvements are made. We appreciate your understanding. If you choose to stay with us again in the future, we will do our utmost to provide you with a much-improved experience.Sincerely, Hotel General Manager
by A verified traveler
Posted 25 May 2024
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Comment from Hotel Management
26 May 2024 by Hotel General Manager, Hotel Management
Dear Yordy Rolando,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel General Manager
by A verified traveler from Indianapolis
Posted 24 May 2024
Good people and place. No marking for parking that was $10 per night also not advertised and the n a one way rd.
Comment from Hotel Management
24 May 2024 by Hotel General Manager, Hotel Management
Dear Joseph,Thank you for your feedback and for rating your stay 4 out of 5. We're glad to hear you appreciated the people and the place. We apologize for any inconvenience caused by the unmarked parking and the additional fee. We've already mentioned "Paid Parking" on our website and on several other websites. We are sorry to know that you weren't aware of this. But we will definitely work on your suggestion of letting the customers know about this in advance before or while booking their stay with us. We'll work on improving our communication regarding parking. We hope to welcome you back for an even better stay in the future.Sincerely, Hotel General Manager
by A verified traveler
Posted 22 May 2024
Near airport, has shuttle, gated entry for parking lot
Comment from Hotel Management
22 May 2024 by Hotel Manager, Hotel Management
Dear Samantha,Thank you for highlighting the convenient features of our hotel, including our proximity to the airport, shuttle service, and gated entry for the parking lot. We strive to provide a secure and hassle-free experience for our guests, and we're glad to hear that you found these amenities beneficial. We appreciate your feedback and look forward to welcoming you back for another pleasant stay!Sincerely, Hotel General Manager
by A verified traveler from Pearl
Posted 21 May 2024
Great staff and comfy bed. Needed shuttle to the airport. Quick and easy !
Comment from Hotel Management
22 May 2024 by Hotel General Manager, Hotel Management
Dear Peggy Sue,Thank you for the perfect rating! We're delighted to hear that you had a great experience with our staff and found our beds comfortable. It's fantastic to know that our shuttle service made your trip to the airport quick and easy. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future!Sincerely, Hotel General Manager
by A verified traveler
Posted 21 May 2024
Tina was great at check in! She was kind, helpful and very efficient. We need more people in the world like her
Comment from Hotel Management
21 May 2024 by Hotel Manager, Hotel Management
Dear Kathy,Thank you for your great feedback. We're thrilled to hear that Tina provided you with exceptional service during check-in! It's wonderful to know that she was kind, helpful, and efficient. We'll be sure to pass along your kind words to her. Our team strives to make every guest feel welcome and valued. We hope to welcome you back soon for another fantastic stay!Sincerely, Hotel General Manager
by A verified traveler
Posted 20 May 2024
The staff was great Tina and Greg went out of their way to makse our stay wonderful.
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Shawn,Thank you for your We're thrilled to hear that Tina and Greg made your stay memorable! Providing exceptional service is what we strive for, and we're delighted that they went above and beyond to ensure you had a wonderful experience. We'll be sure to pass along your kind words to them. We hope to welcome you back for another fantastic stay in the future.Sincerely, Hotel General Manager
by A verified traveler
Posted 19 May 2024
Only one entrance for cars to drive in, that one entrance is shared by 3 hotels, and all hotel guests have to pay to park a car. I drove a rental car in to pick up luggage, left 5 minutes later, & still had to pay $1.00 for the 5 minutes the car was on site!
Comment from Hotel Management
20 May 2024 by Hotel General Manager, Hotel Management
Dear Nancy,Thank you for your feedback with 4 stars! We're sorry to hear about your experience with the parking situation. We'll take your comments into consideration to improve our guest experience in the future. If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We hope to welcome you back again soon!Sincerely, Hotel General Manager
