Ratings based on 164 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
1 night stay
Posted 9 Feb 2024 on HotelsA lovely old hotel. We had a fabulous room, very big and comfortable. Large bathroom with a good shower and lovely toiletries. We ate in the restaurant in the evening and that was delicious.
by A verified traveler
Posted 14 Jan 2024
Easy to check in and quiet rooms
by A verified traveler
Disappointed
Posted 2 Jan 2024 on HotelsWe are 70 years old and we were on the third floor and no elevator…..nowhere do I recall I would have to climb three flights of stairs with an injured leg. It is very much in need of upgrading and the cost per night, I won’t even go there. Very disappointing.
Comment from Hotel Management
19 Jan 2024 by Brendan, Hotel Management
Dear Astrid,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We genuinely appreciate your perspective and apologize for any inconvenience you experienced during your visit.We understand that navigating multiple flights of stairs can be challenging, especially with an injured leg. We sincerely regret any discomfort this may have caused you. We would like to clarify that our property, being a heritage establishment, is limited in terms of structural modifications. Unfortunately, this means we are unable to install an elevator. Your insights, however, shed light on the importance of providing clearer information about our facilities, and we will certainly take this into consideration for future guests.We value your input on the need for upgrading, and we assure you that your comments will be shared with our management team. In the meantime, we are updating our website to better communicate the unique aspects of our heritage property, including the absence of an elevator and that we offer all guests assistance with their luggage free of charge. We genuinely appreciate your patronage and the opportunity to improve based on your valuable feedback. If your travels bring you back to the area, we hope to have the chance to host you again and provide an experience more aligned with your expectations.Warm regards,Brendan SkinnerHotel Management Team
by A verified traveler
Posted 31 Dec 2023
Spacious room with King bed.
by A verified traveler
Posted 25 Sep 2023 on Wotif
Nice and relaxing
by A verified traveler
Posted 12 Jun 2023 on Wotif
Great value, clean and tidy will stay again..
by A verified traveler
Posted 30 May 2023 on Hotels
by A verified traveler
Posted 28 May 2023 on Wotif
Comment from Hotel Management
30 May 2023 by Brendan, Hotel Management
Dear Danny,Thank you for taking the time to leave us a positive review. We truly appreciate your feedback and look forward to seeing you again on any future visits to the area.The Mac's Hotel and Quality Hotel Bentinck team.
by A verified traveler
Try elsewhere
Posted 12 May 2023 on HotelsOld hard bed and not very comfortable
Comment from Hotel Management
18 May 2023 by Brendan, Hotel Management
Dear Mr Taylor,Thank you for your feedback on your recent stay. We apologize for any discomfort you experienced with the bed in your room. Your comments will be taken into consideration as we strive to improve our accommodations. We appreciate your understanding and hope to welcome you back in the future.Kind regards,BrendanFront Office Team
by A verified traveler
Posted 10 May 2023 on Hotels
Hotel room had frosted windows which felt very uncomfortable and the windows were nailed shut!!
Bathroom was very clean.
Comment from Hotel Management
19 May 2023 by LM, Hotel Management
Good afternoon Nikky.Thank you for taking the time to leave us a review on your stay here with us.We apologize for the discomfort you felt regarding the windows and will look into this.We hope we will see you here again in the future.Kind regardsQuality Hotel Bentinck.
