Ratings based on 1,153 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Inexperienced Staff
Comment from Hotel Management
4 Jun 2024 by GM, Hotel Management
Dear Brent, Thank you for the review. I apologize that you found our service lacking. We strive to earn the recommendation of all our guests, and we fell short on this trip. On behalf of the entire staff, we would love to better serve you on a return trip if given the chance. Sincerely, Ehab Barwaree, GM
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 2 Jun 2024
Surrounding are
Comment from Hotel Management
4 Jun 2024 by GM, Hotel Management
Dear Marilyn, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Ehab Barwaree, GM
by A verified traveler
Posted 30 May 2024
The staff is very friendly
Comment from Hotel Management
30 May 2024 by GM, Hotel Management
Dear Joseph, We aim to provide outstanding customer service, and we are delighted that you have acknowledged our efforts. Thank you for choosing our service, and we eagerly await your next visit. Best, Ehab Barwaree, GM
by A verified traveler
Posted 29 May 2024
All ok
Comment from Hotel Management
30 May 2024 by GM, Hotel Management
Dear Susan, We are absolutely thrilled to receive your 5 out of 5 rating! Your feedback means the world to us, and we can't wait to welcome you back soon. Thank you for choosing our hotel! Best, Ehab Barwaree, GM
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 27 May 2024
I was not able to make it due to my flights being canceled from weather. And I was charge the whole amount of the price as if I stay at the hotel. I will be doing a dispute with my credit card company . I think it’s unfair to be charged, when speaking to several reps I kept being transferred or they would drop the call, very u professional.
Comment from Hotel Management
27 May 2024 by GM, Hotel Management
Dear Karen, I'm very sorry for your frustrating experience. Your reservation was booked and paid for through a third-party discount website. These sorts of reservations allow for a larger discount but with far less flexibility. Any refund for your stay would have to be obtained through your booking source. I am sorry if this was not properly communicated to you during the booking process. We value your feedback and hope you will think of us should your travels bring you back to the area. Sincerely, Ehab Barwaree, GM
by A verified traveler from bellevue
Posted 26 May 2024
Parking can be challenging if you arrive here late. Huge parking lot is full when you get there late. Better to arrive there early to park. However, if you tell the staff, they will let you park anywhere.
Comment from Hotel Management
28 May 2024 by GM, Hotel Management
Dear choongrak, Thanks for letting us know you enjoyed your visit despite some parking challenges. We appreciate your patronage! Best, Ehab Barwaree, GM
by A verified traveler
Posted 26 May 2024
I canceled because I was given the wrong property. It wanted Portland Maine , not Portland Oregon!
Comment from Hotel Management
1 Jun 2024 by GM, Hotel Management
Dear Kyle, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for your inconvenience. Your feedback is greatly appreciated. Sincerely, Ehab Barwaree, GM
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
28 May 2024 by Holiday Inn team member , Hotel Management
Thank you for staying with us!
