Ratings based on 985 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
there’s a really bad problem with homelessness around the area
by A verified traveler from Renton
Posted 30 May 2024
Reasonable. Rooms were good size. Elevator smelled and stains on comforter. Breakfast was ok.
by A verified traveler
Posted 29 May 2024
Couch was dirty and old and worn.
Comment from Hotel Management
29 May 2024 by JM, Hotel Management
Hello Kari. We apologize for the condition of the couch in your room. Your feedback is important to us, and we will address this issue to ensure improvements are made. Thank you for bringing this to our attention.
by A verified traveler
Posted 28 May 2024
This hotel literally had homeless people fighting in the lobby and amongst their paying guest. Portland sucks and I would never stay there again.
Comment from Hotel Management
29 May 2024 by JM, Hotel Management
Hello Seth. We're very sorry to hear about your experience. Safety and comfort are our top priorities, and we deeply regret that this occurred during your stay. We'll address this situation with our security team to prevent future incidents. Thank you for your feedback, and we apologize for the inconvenience you faced.
by A verified traveler
Posted 28 May 2024
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Comment from Hotel Management
29 May 2024 by JM, Hotel Management
Hello Laura. Thank you for the 5 star review! We hope to serve you again in the near future.
by A verified traveler
Posted 28 May 2024
Quiet, accommodated early checkin
Comment from Hotel Management
28 May 2024 by JM, Hotel Management
Hello Karen. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!
by A verified traveler from Ventura
Posted 27 May 2024
My husband and I had a room that was one queen bed and the only problem I had with that queen bed is that when we were both in that bed, we would roll to the middle. I don't know if that's the problem of the mattress being too soft or if it's an old mattress.
Comment from Hotel Management
28 May 2024 by JM, Hotel Management
Hello David. Thank you for your feedback. We're sorry to hear about the issue with the mattress. We will inspect and address this to ensure a comfortable stay for all our guests. Your comments help us improve, and we appreciate you bringing this to our attention.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by JM, Hotel Management
Hello Jose. Thank you for choosing our hotel and for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 26 May 2024
No free breakfast,
Comment from Hotel Management
28 May 2024 by JM, Hotel Management
Hello Patricia. Thank you for your feedback. We understand the disappointment regarding the lack of a free breakfast. Your comments will be shared with our team as we continuously work to enhance our guest experience. Thank you and we hope to have you back next time you're in Portland.
by A verified traveler from San Diego
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by JM, Hotel Management
Hello Peter. We are delighted to hear that you had a memorable stay and we hope to have the pleasure of welcoming you back soon.
