Ratings based on 190 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Aug 2023
by A verified traveler
Posted 14 Jul 2023 on Wotif
No hot water the first night, very old room, noisy, poor quality breakfast, not good value for money, front gate and reception close at 9PM so unable to access the carpark after that time.
by A verified traveler
Posted 7 Jun 2023
NEEDS lots of work to keep clean and presentable. Equipment's 's don't work. Limited food choices at the restaurant. stayed 8 nights and had to take cold showers as hot water did not work.
by A verified traveler
Posted 26 Jan 2023 on Wotif
The staff were so lovely, the view was amazing, fully air conditioned bungalow was incredible, the location was insane! Would definitely go back!
by A verified traveler
Posted 6 Jan 2023
All the rooms are located right at the lagoon and provide you with a beautiful serene view. The staff is kind and tries to help when possible.
I would highly recommend this place purely based on the view and location. However, we did have some challenges with the service and the staff there. The aircon in the rooms does not do much, but we were provided with a fan. We had breakfast included into our booking but were unable to make use of it several times as the staff arrived half an hour later than original opening times and we had to leave for our tour. We requested reception staff to book one tour for us. They did, but did not inform us that the pick up location was not at the hotel but in town, so we missed the tour.
The website advertises facilities such as a library and a dvd collection. When asking the staff about either, they did not know where to find it.
The property comes with a lovely pool, but unfortunately we were only able to use it on our last day as it was dirty and couldn’t be cleaned the first 4 days of our stay.
by A verified traveler
Posted 20 Jul 2022
by A verified traveler
No interest in the guests it seems
Posted 25 Jun 2020 on HotelsWe were visiting after peak season and there didn't seem to be a lot of other guests. Staff were friendly but seemed a bit bored and unmotivated at times.
The facilities could be better maintained. The shower drained very slowly and the TV setup was hardly usable and looked jumbled together.
There seemed to be a rule to never replenish consumables in the bathroom leaving us to have to ask when we ran out and the shower didn't seem to be part of the cleaning routine.
Overall, we would have considered everything satisfactory if not for the fact that the airport transfer was stuffed up and they just didn't care. We had them book the transfer with Evergreen (same owner I believe) for our early morning flight and paid for it via the hotel. The transfer never turned up and the security guard had no idea what to do about it.
We ended up having to flag down a local bus which wasn't easy this early and pay a second time. Our attempts via email to recover the cost for the transfer were first ignored, on follow-up the general manager told us (via email) that the accounts department would refund the amount. The amount was never refunded and further follow-ups were ignored again.
Given that they had booked the transfer on our behalf (and with what seems to be a sister company), we feel that they were responsible to handle the refund for us.
Had it not been for this bad parting experience, we probably would have given higher ratings.
by A verified traveler
Needs improvement
Posted 24 Mar 2020 on HotelsThe staff were very friendly but the service was slow and disappointing. The kitchen ran out of a lot of items on the menu including beer! The complex needs a bit of attention to maintainence too.
by A verified traveler from auckland
Posted 20 Mar 2020
there was a group of us staying 12 in total, we were the only ones there. The room was very basic and heat pump dripping. It took over half after ordering breakfast and that was only toast on occasions.
on day two they ran out of beer, and the next morning there was no fruit juice. Afternoon snacks were supposed to be available and when ordering a toasted cheese sandwich at 3:00pm was told that the chef had gone home.
overall the staff were polite but there was not enough of them
by A verified traveler
Posted 19 Mar 2020
Nice waterfront views.
The towels need to be changed on a regular basis, and the bathroom essentials like soap and shampoo need to be replaced every day.
