MainStay Suites Reviews

Thank you for your feedback! We look forward to seeing you again in the future!

Thank you for your feedback! We look forward to seeing you again in the future!

Thank you for your feedback! We look forward to seeing you again in the future!

Dear Gerry, Your Recent Stay at Mainstay Suites,I am writing in response to the concerns you raised following your recent stay at Mainstay Suites, specifically regarding the issue of mold you reported in your room and the matter of your refund through Expedia.Firstly, I want to express our sincere apologies for any inconvenience you may have experienced. We strive to provide our guests with the highest standards of service and accommodation, and it deeply concerns us when we fail to meet these expectations.Regarding the claim of mold in your room, we take such matters very seriously. After receiving your complaint, we conducted a thorough inspection of your room and surrounding areas. I must inform you that our team found no evidence of mold or related issues. We pride ourselves on our rigorous cleaning protocols and regular maintenance checks to ensure the health and safety of our guests. It's distressing to note that the complaint, upon investigation, appears to be unfounded.In addition, I must address a discrepancy that occurred during your check-in process. Our records and front desk staff report that there were inconsistencies in the information provided at the time of your arrival, which is concerning. Honesty and transparency are values we uphold for all interactions at our hotel, and we expect the same from our guests.As previously discussed thru email and via phone conversations, Regarding your refund, (of 56.00)as your booking was made through Expedia, the refund process must be initiated and handled through their system.( completed on my end) We have communicated with Expedia about your case. Expedia representative expressed to me to have said guest contact them with information of discount you will receive.While we understand that writing a review is a personal right and a valuable source of feedback, we encourage our guests to ensure that their reviews accurately reflect their experience. False allegations can be damaging and are taken seriously.We value your patronage and genuinely hope this incident does not mar your overall perception of our hotel. We are committed to ensuring our guests have a pleasant and truthful experience. If you wish to discuss this matter further or have any other concerns, please feel free to contact me directly.Thank you for staying with us, and we hope to have the opportunity to serve you better in the future.Sincerely,Heidi WillisGeneral Manager

Thank you for your feedback! We look forward to seeing you again in the future!

Thank you for your feedback! We look forward to seeing you again in the future!

Thank you for your feedback. We try to offer more for breakfast than what is required, which is coffee and a wrapped pastry. I will let the head of housekeeping know of the issue with the room. We hope to see you again in the future!

Thank you for your feedback! We look forward to seeing you again in the future!

Thank you for your feedback! We look forward to seeing you again in the future!

thank you for your feedback! We look forward to seeing you again in the future!