Ratings based on 929 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Great location with easy parking and good dining options.
by A verified traveler
Posted 30 Mar 2024
by A verified traveler
Posted 11 Mar 2024
by A verified traveler
Posted 25 Feb 2024 on Wotif
Screen door area very dirty ,bathroom site didn’t drain,air conditioner didn’t work all the time .and nobody touch it .
Comment from Hotel Management
1 Mar 2024 by Julie at Mercure, Hotel Management
Thank you for your feedback Jenny.I am very sorry you had these problems while you were onsite. I do hope the team assisted you during your stay with us.I hope you will give us the opportunity to serve you again soon.Kind regardsJulie at Mercure
by A verified traveler
Great location for wine tasting
Posted 25 Feb 2024 on HotelsGood central location to explore Hunter Valley with 3 wineries within walking distance. Easy parking, comfortable beds and delicious food. The extensive breakfast buffet was especially good.
Comment from Hotel Management
27 Feb 2024 by Julie at Mercure, Hotel Management
Delighted you had a lovely time Shirley.See you in the Hunter again soon.Kind regardsJulie at Mercure
by A verified traveler
Posted 24 Feb 2024
The restaurent would not pick up for my room service irder. i had to call the reception to place the order. just a minor thing. the other thing was that there was no in room information of surrounding options. i had to walk to reception to get a menu for room service dinner.
Comment from Hotel Management
27 Feb 2024 by Julie at Mercure, Hotel Management
Thank you for your feedback.We do have our QR code in our rooms that has the room service menu and an additional way to order from our menu. I apologise if this was not clear for you to find easily. However, delighted you had a lovely stay. Kind regardsJulie at Mercure
by A verified traveler
Posted 17 Feb 2024 on Hotels
Great location; lovely room
Comment from Hotel Management
1 Mar 2024 by Julie at Mercure, Hotel Management
Thank you for your feedback.Kind regardsJulie at Mercure
by A verified traveler
Posted 16 Feb 2024
I enjoyed our stay more than my husband. He didn’t think it was as clean as it should have been. He killed a couple of beetles in the washroom and they were still on the floor after it was cleaned.
Comment from Hotel Management
6 Mar 2024 by Julie at Mercure, Hotel Management
Thank you for your feedback Cheryl.Delighted you had a lovely time.Noted for service from housekeeping improvements. Thank you for letting me know.Kind regardsJulie at Mercure
by A verified traveler
Posted 20 Jan 2024
by A verified traveler
Posted 18 Jan 2024
I would rate the property as a 3.5 star. Our accommodation at the property seemed to be very tired. We had mould in the shower and paint off in various locations. Very old style and certainly not value for money at $329 per night. Disappointing to say the least. We certainly would not be in a rush to stay there again.
