Ratings based on 987 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Wonderful. We will be back.
by A verified traveler
Posted 16 Apr 2024
Loved everything
Comment from Hotel Management
17 Apr 2024 by Guest Services Manager, Hotel Management
Hello Joy,Thank you for sharing your great feedback. We are delighted you enjoyed your experience with us and have provided a 5 star review rating. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.
by A verified traveler
Posted 13 Apr 2024
The spa was the best event as well as the room's outdoor covered area.
Having a bath in the middle of the room was disappointing, as well as no handles to grip onto. the bottom of bath very slippery and dangerous.
On arrival we had room service of 2 wagyu burgers. They were very nice except they gave both my wife and I a very bad case of food poisoning. We wasted a full day of our 3 nights stay not being able to leave our room's toilet.
Comment from Hotel Management
16 Apr 2024 by Guest Services Manager, Hotel Management
Hello Frank,Thank you for taking the time to review our Resort. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We share your concern in regards to the Burgers ordered and have followed up accordingly. Our Chef advises burger mince is provided daily from a local supplier and is stored and prepared to industry standard with this popular menu item ordered by many guests on the same day, with no similar issue reported. I am pleased our Duty Managers removed the charge of the items from your bill in recognition of your situation. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.
by A verified traveler
Posted 7 Apr 2024
We had a wonderful time the staff are great. We would recommend to anyone.
Comment from Hotel Management
8 Apr 2024 by Guest Services Manager, Hotel Management
Hello Jennifer,Thank you for sharing your lovely feedback. We are very pleased to know our staff provided wonderful service, and delighted you enjoyed your experience with us. Your recommendation is appreciated, and we look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.
by A verified traveler
Posted 4 Apr 2024
Beautifull scenery with nice clean spacious room
Comment from Hotel Management
5 Apr 2024 by Guest Services Manager, Hotel Management
Hello Sue, Thank you for sharing your valued feedback and 5 star rating. We are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.
by A verified traveler
Posted 31 Mar 2024
Great place to stay
Comment from Hotel Management
1 Apr 2024 by Guest Services Manager, Hotel Management
Hello Rijan,Thank you for sharing your lovely feedback and 5 star review rating. We are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
19 Feb 2024 by Guest Services Manager, Hotel Management
Hello Dajana,Thank you for sharing your lovely feedback and 5 star review rating. We are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.
by A verified traveler
Posted 31 Jan 2024
Comment from Hotel Management
5 Feb 2024 by Guest Services Manager, Hotel Management
Hello Heber,Thank you for sharing your great feedback and 5 star review rating. We are delighted you enjoyed your experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.
by A verified traveler
Posted 30 Jan 2024
by A verified traveler
Thanks Greg
Posted 30 Jan 2024 on HotelsFabulous large room and facilities
Comment from Hotel Management
31 Jan 2024 by Guest Services Manager, Hotel Management
Hello Nick T G,Thank you for sharing your lovely feedback. We are delighted you enjoyed your experience with us and found our accommodation to be spacious and comfortable. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.
