Ratings based on 326 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
81% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted 10 7, 14
Pros: it had a nice bathroom
Cons: the choice of cable channels was very limited, more variety would have been nice
Location: it was close to a freeway and a major highway
neither the air conditioner or the ice machine were working when we arrived, they did fix both quickly but our air conditioner stopped working again the 2nd night we were there and we had to change rooms, the new room had a damaged mattress on one of the beds and smelled strongly of cleaning chemicals which was irritating, but the air conditioner in the new room was newer and worked great.
1 out of 5
by A verified traveler

Smell of mold and musty.

Posted 09 1, 14
Pros: Nothing
Cons: Everything
Worst place I've ever stayed. Musty mold smell coming from heat/cooling unit. Turned off and got extremely cold. Thin blanket on bed. Bed was lumpy and hard. People outside up late, and walls very thin. Will never stay in a red roof inn again.
1 out of 5
by A verified traveler from Des Moines

Unsanitary room and refusal to cancel and refund

Posted 08 22, 14
Pros: Nothing
Cons: Everything
We had a reservation to stay August 16th to 17th. We checked in, went to the room and walked right back out. It smelled, was dirty and checking the mattresses, they were over 20 years old and had wires sticking up into the bedding. I went right back to the lobby to cancel and request a refund. They said they could not because I booked through expedia. I called expedia who then called the hotel. I was standing in the lobby the whole time. The hotel clerk said he could not do anything a manager would have to authorize. Since then my refund request has been denied because the hotel is saying that I did stay over night, when in fact we had to drive an hour south to find a room for the night. I will not stay at a Red Roof Inn again, nor will I use Expedia.
2 out of 5
by A verified traveler

Posted 08 9, 14
There was only hand towels in the room. When we entered the room it smelled like cat urine and there were still cat hairs on the bed covering.There was no complimentary breakfast.
1 out of 5
by A verified traveler

Smelly

Posted 07 30, 14
Pros: Not much
Cons: Everything
The room was good sized. Bathroom was fairly clean. Bed linens and towels were worn out. The worst thing was the overwhelming mildew//mold smell --it was awful!
1 out of 5
by A verified traveler from St Cloud, MN

Not as advertised

Posted 07 28, 14
Pros: Check out.
I go on the road a lot. Really, the only thing I need is a place to sleep and wifi. Not having wifi for 3 days was awful, because it said it was included. I got a variety of excuses from "it's slow right now" to "we're changing internet carriers" Needless to say I wouldn't have booked without the wifi and I didn't appreciate the ever changing story why I didn't have it.
1 out of 5
Recommended
by Jay from Waynesville

Never again.

Posted 07 21, 14 on Hotels.com
Had to change rooms 3 times due to foul odors. They never booked me in my 3rd room so they double booked it and had someone else in my room with my belongings. Then I requested a refund and to speak with a manager, I was able to speak with the manager 1 time in 72 hours because he wouldn't call me or come in. So I had to go I corporate. Red Roof Inn will never get another dime from me.
4 out of 5
Recommended
for Business Travelers
by Kevin

This traveler left a rating score only Posted 07 21, 14 on Hotels.com
1 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted 07 21, 14 on Hotels.com
3 out of 5
Recommended
for Everyone
by A verified traveler from willmar, mn

Needs maintenance and updating

Posted 07 21, 14
Pros: The bed was comfortable and the AC worked well
Cons: See above. More free channels on the tv
Location: Location was ok. Convenient at the intersection of two main roadways, and it did keep out some of the noise. Plenty of places to eat nearby.
The smoke free room actually was smoke free! However, the toilet needed fixing after every flush (the flush handle was set wrong)' so if you did not fix it each time it ran and ran...the remote had dead batteries, I question whether or not the sheets were actually changed after the previous guest as they were a little dirty. On the outside stairways and walkways there were holes in the ceiling and hanging chunks of plaster.