Ratings based on 49 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
In the middle of the riviera jungle, super close to XCARET, we got to live a great experience.
Kind of tricky to get here, got lost a couple of times due to lack of better signs ( take Calle de los Monos).
Totally recommend getting here in the morning for this same reason, it’s hard to find it when it’s darker since it’s in the middle of nowhere basically.
That’s the beauty of this place! Super private and quite.
Iguanas and Monkeys were everywhere early in the morning while having breakfast, we even got to feed the monkeys and had an amazing Massage at their Spa, up in a private roof by Kendra and Rene.
The experience was amazing and would be coming back on our next trip to the riviera maya.
Totally recommend staying here!
by A verified traveler from Denver
Posted 11 May 2024
Loved the property and all the staff was amazing. Our only complaint was that it isn’t close to much of anything. We had to either take a bus or taxi into town for shopping, dining not at the hotel or the beach. But if your looking to just relax and lay back this is totally the place for you!
Comment from Hotel Management
23 May 2024 by Terasu, Hotel Management
Dear Guest,Thank you for sharing your experience with us. We’re delighted to hear that you loved the property and found our staff amazing. We understand that our location might not be ideal for everyone, but we’re glad you found it perfect for relaxation. Your feedback is valuable, and we hope to welcome you back for another peaceful stay.Warm regards,
by A verified traveler
Posted 9 May 2024
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by A verified traveler
Posted 9 May 2024
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
Comment from Hotel Management
23 May 2024 by Terasu, Hotel Management
Dear Guest,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay at our hidden gem, Terasu. It sounds like you had an amazing experience with the local wildlife and the serene environment. We’re also delighted to know that our staff made your stay even more special by assisting with your park tickets, transportation, and WiFi needs. We would love to welcome you back the next time you’re in the area.Warm regards,
by A verified traveler
Posted 2 May 2024
It was far from what it appeared to be.
Comment from Hotel Management
23 May 2024 by Terasu, Hotel Management
Dear Guest,Thank you for sharing your experience with us. We understand that our location might not be ideal for everyone. Your feedback is valuable, and we hope to welcome you back for another peaceful stay.Warm regards,
by A verified traveler
Posted 14 Apr 2024
Customer service was great. Breakfast was very fulfilling. Highly recommended
Comment from Hotel Management
23 May 2024 by Terasu, Hotel Management
Dear Guest,Thank you for your kind review! We’re delighted to hear that you enjoyed our customer service and fulfilling breakfast. Your recommendation means a lot to us. We hope to welcome you back again soon.Warm regards,
by A verified traveler
Posted 10 Apr 2024
Staff and restaurant were superb. We were welcomed by monkeys on our arrival. Its small and quiet during the day but you can here people arrive as they come back from XPlor
Comment from Hotel Management
23 May 2024 by Terasu, Hotel Management
Dear Guest,Thank you for your lovely review! We’re thrilled to hear that you found our staff and restaurant superb and enjoyed the warm welcome from the monkeys. We appreciate your understanding regarding the noise from guests returning from XPlor. We hope to have the pleasure of welcoming you back for another enjoyable stay.Warm regards,
by A verified traveler
Posted 7 Apr 2024
THIS PLACE IS AMAZING!!!!! Huge shout out to Fanny, Fernando, Jose, and Omar! They are truly such amazing people, they were so kind and welcoming. They went above and beyond to make sure we were well accommodated and happy. Now, the hotel is beautiful! We fed monkeys every morning! This place is such a great vibe! I will DEFINITELY be coming back!
Comment from Hotel Management
23 May 2024 by Terasu, Hotel Management
Dear Guest,Thank you for your enthusiastic review! We’re thrilled to hear that you had an amazing stay and that our staff made your experience exceptional. It’s wonderful to know you enjoyed the beautiful surroundings and feeding the monkeys each morning. We can’t wait to welcome you back for another fantastic stay!Warm regards,
by A verified traveler
Posted 5 Apr 2024
Staff is beyond amazing. Very friendly and accommodating. Food here is also amazing. Hotel rooms are very cute, cozy and clean. Hotel is also a good distance from clubs and restaurants. The area feels very safe as well. 10/10, I’ll most definitely be coming back.
Ps, make sure to have bug spray!!
Comment from Hotel Management
23 May 2024 by Terasu, Hotel Management
Dear Guest,Thank you for your fantastic review! We’re thrilled to hear that our staff exceeded your expectations with their friendliness and accommodation. It’s great to know that you enjoyed the delicious food and found the hotel rooms cute, cozy, and clean. We’re glad you felt safe in the area. Thank you for the reminder about bug spray—we’ll make sure to have it readily available. We can’t wait to welcome you back for another wonderful stay!Warm regards,
by A verified traveler
Posted 17 Mar 2024
Hotel exceeded expectations! Staff was fantastic!!
