Ratings based on 1,005 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sequim
Posted 3 Jun 2024
We have never been treated so great in our lives! The property was so clean and there was always something fun to do. But the staff turn out to be what stood out the most as incredibly friendly and accommodating.
by A verified traveler from Yonkers
Posted 2 Jun 2024
This hotel is a dream come true! 🌴✨ The beach is so stunning, it looks like it’s straight out of a postcard, and the service... absolutely wonderful! 💕 It’s like every staff member was trained by hospitality angels. 😂
If you're looking for a luxurious and romantic getaway, look no further. This is paradise on earth! 😍🏖️
#LuxuryEscape #SecretMaroma #ExceptionalService
by A verified traveler
Posted 1 Jun 2024
Property was beautiful to be the age of it. Staff was very welcoming. Food was not the greatest other than the buffet.
by A verified traveler
Posted 1 Jun 2024
The service here is TOP. Staff is so friendly and attentive.. You never walk down a hallway without someone saying hello or asking if you need something. The facility was clean and well taken care of.
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 30 May 2024
It was our third trip to Mexico. We really like staying at adult-only, all-inclusive resorts. The staff always goes above and beyond to meet our expectations. However, the food still tastes like typical resort food in Mexico. Our room, number 1638, had a beautiful view of the ocean - it was a King ocean view suite. We were offered an upgrade, but we decided to keep our room because of the amazing view. The evening entertainment was enjoyable and not too loud, so it didn't disturb our relaxation time in the room. We had the option to unwind whenever we wanted, while still having plenty of activities to keep us entertained if we chose to participate. There's no need to leave the resort if you don't want to. During check-in, we had to sit through a timeshare presentation, which seems to be the norm at most resorts based on what we've seen. Guests with preferred rooms had some extra perks like a separate check-in area, reserved seating on the beach, and access to a restaurant exclusively for their use. These benefits were sometimes convenient, but having a preferred room isn't necessary for an amazing experience. We felt very secure at this resort since it's located far from the main road and has three checkpoints to enter. Safety was a major concern for us when choosing where to stay.
by A verified traveler
Posted 30 May 2024
Great all inclusive, adult only resort. Food is excellent, beach was kept as clean as possible.
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 29 May 2024
Staff very nice, people save chairs before 7:30 all by the pool. I talked to the guy at the pool he told me they can only save it for a hour and a half. It wasn’t that way for all 5 days we were there. One dining area for breakfast. The hidden restaurants upstairs were the French re that we found the last night were were there was great the Italian place looked great but no one told us about them. Only the one bar was open until one the rest closed earlier 10-11. The entertainment was very good and they had things to do during the day.
by A verified traveler
Posted 28 May 2024
I thought the staff was outstanding. The property was very clean and unique. Swim up bar was excellent lunch dining options were very goog. Soaking tub on the balcony was extremely refreshing after a hot day.
