Ratings based on 993 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Everything was perfect
Comment from Hotel Management
5 Jun 2024 by Quality Manager, Hotel Management
We thank you for sharing this positive feedback after your stay at our Iberostar Paraiso del Mar. It would be an honor to serve you again and until then we wish you well.Best regards,
by A verified traveler
Posted 31 May 2024
by A verified traveler
Posted 30 May 2024
Great stay!
Comment from Hotel Management
3 Jun 2024 by Quality Manager, Hotel Management
We are very happy to read that our hotel has lived up to your expectations. We look forward to serving you again to repeat or even surpass this experience.Kind regards,
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 25 May 2024
Dining options could be better.
Comment from Hotel Management
28 May 2024 by Quality Manager, Hotel Management
We thank you for choosing Iberostar Paraiso Del Mar as host of your recent vacations.Allow us to mention that the standard of our cuisine is very important to us at Iberostar. Our goal is to constantly surpass ourselves, continually introducing new ideas and concepts to our gastronomy.We regret that we did not completely satisfy you, and we will pass on your disappointment to our team. Constructive critique is always welcomed to help us in our quest for perfection.Once again, we thank you for your feedback and we hope to welcome you back in the future.Kind regards,
by A verified traveler
Posted 21 May 2024
The place was amazing! The only things I would point out as issues would be the beautiful tile used that is slippery when wet. This is the case in the shower of the rooms and along the pool. Akaso, while there is ample transportation through the resort, if enjoying the walking trails, there were no areas to rest or relax.
Comment from Hotel Management
22 May 2024 by Quality Manager, Hotel Management
We thank you for choosing Iberostar Paraiso Del Mar as host of your recent vacations.It is a pleasure to know that you enjoyed your vacation experience. On the other hand,we assure you that we are fully committed to our guests and their safety and well-being. For this reason, we kindly suggest to our guests to wear appropriate footwear in the pool area, to avoid any mishaps. This is an area that is constantly humid due to its proximity to water. We reiterate the seriousness with which Iberostar Hotels & Resorts takes all matters related to the safety of our guests and our total commitment to their well-being.We appreciate the time you have taken to share your comments with us and we hope to have the opportunity to serve you once again in the near future.Best regards,
by A verified traveler
Posted 19 May 2024
Everyone was ver nice
Comment from Hotel Management
27 May 2024 by Quality Manager, Hotel Management
We want you to know that your review of Iberostar Paraiso Del Mar is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience.Again, we appreciate your positive comments and look forward to welcoming you back again soon.Best Regards,
by A verified traveler
Posted 8 May 2024
we like it everything,,,nos gusto todo,nada malo
EXCELENTE
Comment from Hotel Management
14 May 2024 by Gerente de Calidad, Hotel Management
Saber que ha disfrutado de una agradable estancia en Iberostar Paraiso Del Mar y recibir sus observaciones, tan positivas, nos anima a seguir trabajando con más ilusión en nuestro camino hacia la excelencia.Muchas gracias por esta valoración. Esperamos saludarle de nuevo en un futuro próximo.Atentamente,
by A verified traveler
Posted 29 Apr 2024
Property was nice but very unclear about how to use facilities. Staff tried to upsell at multiple times. Not great if traveling with older family members. Food was average at best. Drinks watered down generally. My mother hurt herself on a recliner and staff were not very helpful. She also hurt herself getting off transport as the driver did not wait until she had fully gotten on off.
Comment from Hotel Management
30 Apr 2024 by Quality Manager, Hotel Management
Thank you for taking the time to share your impressions of your stay at Iberostar Paraiso del Mar. With great concern, we read that during your stay we were not able to meet your expectations. Excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. Every staff member of our team works very hard in order to anticipate and please your needs and our goal is to make everything to make your stay a memorable experience.We will pass on your comments to the correct department for their consideration and we will do our best to ensure that any situation that does not meet our criteria is corrected. We apologize for any inconvenience. Finally, we thank you once again for your opinion and we look forward to welcoming you back again. Until then, we wish you all the best.Best regards,
by A verified traveler
Posted 28 Apr 2024
Everything was wonderful, and one of the reservation employees, Fernanda, was great!
My only complaint is that our shower head didn’t stay up and we had to use one hand to hold it up.
Beautiful location and great people.
Comment from Hotel Management
30 Apr 2024 by Quality Manager, Hotel Management
We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere.On the other hand, we sincerely regret that your room did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us. We strive daily for complete customer satisfaction. Our maintenance and housekeeping departments follow a strict maintenance program in order to keep our rooms in excellent condition, however, we will pass on your comments to the proper department for their consideration.For future occasions, we kindly ask our guests to approach our Public Relations department for anything you may need in order to make your stay more comfortable.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,
