Ratings based on 689 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fort Worth
Posted 30 Apr 2024
The staff is amazing there. The only thing I will say is don’t take the shopping tour you will get held hostage at a jewelry store for an hour. Also men must wear sleeve shirts tanks are not allowed in any of the restaurants. These are things we weren’t told nor posted anywhere when booking.
by A verified traveler
Posted 24 Apr 2024
by A verified traveler
Posted 19 Apr 2024
Very spacious never had to wait for dining. Staff was exceptional
Comment from Hotel Management
6 May 2024 by Gerencia Hacienda Tres Ríos, Hotel Management
Thank you for sharing your experience and for acknowledge our amazin staff. We are glad you had have a nice stay.
by A verified traveler
Posted 4 Apr 2024
It was good, but I think it needs more options for food, specially lunch and dinner. It is a quiet hotel , very family friendly. Overall, it was good .
by A verified traveler from san diego
Posted 31 Mar 2024
by A verified traveler
Posted 24 Mar 2024
The staff is great! The property is clean despite construction. It is very noisy when you want to sit by the pool and relax.
by A verified traveler
Posted 25 Feb 2024
The staff was very accommodating the dining areas were flexible for a rather large group. The complex blended in with the surroundings very well.
by A verified traveler
Posted 10 Feb 2024
Senotes on site were amazing and activities were fun. Close to Playa Del Carmen for fun day trips. Staff was super friendly.
by A verified traveler
Posted 15 Jan 2024
The flowing river is beautiful. The resort is in renovation mode which is good because it is starting to need repairs.
by A verified traveler
Posted 15 Jan 2024
The property has a great layout, excellent beach area and lagoon.OMG the lagoon was by far the best part of our vacation.
