Ratings based on 22 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
5.0 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
The architecture and philosophy around well being was lovely. It helped in the relaxation of the week
Comment from Hotel Management
13 May 2024 by Vinod Narayan, Hotel Management
Dear Neil, Thank you so much for your kind words! I'm delighted to hear that you enjoyed the atmosphere we strive to create around well-being. We look forward to welcoming you for another visit soon! Warm regards,
by A verified traveler
Posted 12 Mar 2024
Quiet, unique getaway
by A verified traveler from Arlington
Posted 22 Feb 2024 on Orbitz
Exceptional service. Only 75 rooms, so it's never crowded. Beautiful landscape situated above a mangrove. Family friendly. Spacious and clean rooms.
Comment from Hotel Management
5 Mar 2024 by Vinod Narayan, General Manager, Hotel Management
Dear Gulcin, Thank you for your feedback! I am glad to hear that you enjoyed our service and found Etéreo family-friendly.We're delighted that you enjoyed the landscape above the mangrove. Guest satisfaction is our priority, and we hope to welcome you back soon for another enjoyable stay.Warm regards,Vinod Narayan
by A verified traveler from new york
Posted 12 Nov 2023
Comment from Hotel Management
12 Dec 2023 by Vinod Narayan, Hotel Management
Dear Leon, Thank you for your visit. We are looking forward to seeing you again in the future. Vinod Narayan General Manager
by A verified traveler
Posted 25 Aug 2023
There are not enough words for how much we enjoyed our stay. Every minute of our time at the resort was beyond expectations - from the unforgettable room and view, the highest quality customer service from every staff member we encountered, to the phenomenal food… especially at Itzam. We will always compare future “relaxing” vacations to this one and we have genuine plans to return one day - which is not a common thing we do since we enjoy staying in different places. We are telling all our family and friends to make an effort to visit!
Comment from Hotel Management
12 Dec 2023 by Vinod Narayan , Hotel Management
Dear Ryan, We are absolutely delighted to hear about your incredible experience at our resort! Your glowing feedback warms our hearts, and we're thrilled that every aspect of your stay exceeded expectations.It's truly an honor to be considered a benchmark for your future "relaxing" vacations, and we can't wait to welcome you back whenever you decide to return. Thank you for spreading the word to your family and friends; we greatly appreciate your recommendations.Vinod Narayan General Manager
by A verified traveler from New York
Posted 5 Jul 2023
Fantastic spot! Beach and pool areas are well attended and maintained. Dinning options are great too with different foods at each.
Comment from Hotel Management
12 Dec 2023 by Vinod Narayan, Hotel Management
Dear Charith, Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your time at Etéreo and that the culinary experience were well appreciated. We look forward to welcoming you back for another fantastic stay!Vinod NarayanGeneral Manager
by A verified traveler
Underwhelming
Posted 31 Jan 2023 on HotelsI was completely underwhelmed with the hotel overall. The room was perfection, no complaints. The design of the hotel was beautiful - the property, decor, etc. However, the beach was terrible. It was tiny, the water was not crystal clear, not sure what it was as there was not a ton of seaweed visible. The sand was mostly hard, not the powder soft white beaches which are everywhere else in the area. I have stayed at every hotel in mayakoba, and I was very excited to try something new, but it was just a disappointment at this price point. The property is small and there are very few options for food. I am always a beach person, never hang out by the pool, but the food and beverage options (and prices, so weird!) were better at the pool. I ordered a $25 pina colada by the beach that was horrible... bad enough that I genuinely think it was an accident. I did not want to complain, so I just moved on and did not finish it. Service was ok, nothing special like at the rosewood or even fairmont hotels. Stunning design, but lacking in a lot of areas. It's new, so I hope they can improve.
Comment from Hotel Management
13 Apr 2023 by Hotel Management, Hotel Management
Dear Jessica, I'm sorry to hear that your experience at the hotel was disappointing. We understand that you were excited to try something new, and we regret that the beach and food options did not meet your expectations. We continue to work on cerattins aspects and feel confident that we are enhancing the operation daily. However, we are glad to hear that you enjoyed your room and appreciated the beauty of the hotel's design. We understand that exceptional service is a crucial aspect of any hotel stay, and we will continue to focus on elevating our service. Thank you for sharing your thoughts and experiences with us. We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future. Kind regards, Vinod Narayan
by A verified traveler
Posted 12 Oct 2022
Property is good but at the price one would expect something exceptional
Comment from Hotel Management
12 Dec 2023 by Vinod Narayan, Hotel Management
Dear Harsh, Thank you for sharing your thoughts with us. I appreciate your feedback on our property. I also understand your perspective on pricing and always aim to provide value for our guests. Your insights are valuable, and we will take them into consideration as we continuously strive to enhance our offerings. If there are specific areas you feel we can improve to meet your expectations, we'd love to hear more.Regards, Vinod Narayan General Manager
by A verified traveler
Posted 26 Aug 2022
Flawless
Comment from Hotel Management
29 Aug 2022 by Hotel Management, Hotel Management
Dear Kai, Thank you very much for your comment. We are looking forward to seeing you again at Etéreo.
by A verified traveler
Posted 19 Aug 2022
Spectacular. The absolute best in all of Cancun.
Comment from Hotel Management
31 Mar 2023 by Hotel Management, Hotel Management
Dear Kai, Thank you for your feedback, we are glad you enjoyed your stay with us and we're looking forward to welcoming you back very soon.
