Ratings based on 981 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Very convenient location downtown. A little beat up but pretty clean. Staff was very courteous. Cute little bar area too.
Comment from Hotel Management
28 May 2024 by AW, Hotel Management
Der Dina, Thank you for your feedback. We appreciate the opportunity to correct any concerns so that we may deliver a perfect stay. We hope you return soon. Thank you
by A verified traveler
Posted 27 May 2024
Zero parking or valet service for the motel. You have to park in an old parking deck across the street
Cold showers
The room was up to date but not clean. A lot of stains on sheets and floors were not clean
A lot of Hidden costs on the initial check in. 8 hours after checking out I still haven’t received a settlement statement. Front desk said the settlement would be emailed shortly.
Way way over priced motel for there amities. A cup of coffee is $4.00 per cup also. Id look elsewhere if ever in Pittsburgh again.
Comment from Hotel Management
28 May 2024 by AW, Hotel Management
Dear Jason, the hotel does have access to self parking for hotel guests at the garage across the street. Unfortunately, many downtown hotels do not have their own parking facilities. We do not have any fees associated with a hotel stay, so if you were improperly charged, please contact us directly so we can make the necessary correction. The 50 incidental hold is standard hotel protocol to establish credit. If unused, it does go back to your credit card. I am so sorry we did not deliver a great experience for you. If you still have not received your folio, please contact us directly so we can ensure we have the correct email address on file. Thank you for your feedback.
by A verified traveler
Posted 25 May 2024
safe not working
Comment from Hotel Management
25 May 2024 by A. W. , Hotel Management
Thank you for the feedback. If you did not already report it to us while you were inhouse, please feel free to contact us with your room number so we can correct it for the next guest. We hope to see you back soon.
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
24 May 2024 by A.W. , Hotel Management
Dear Jody, I am so pleased you had a great stay! Thank you for your feedback, We hope to see you soon.
by A verified traveler from Wauseon
Posted 22 May 2024
Very nice rooms and communal lobby space. No parking on site and wasn’t clearly labeled where to go to park. It’s less than a block away though once I called the reception desk to ask about it. No valet. Otherwise I had a nice stay in a quiet clean room in an excellent location.
Comment from Hotel Management
22 May 2024 by A. W. , Hotel Management
Dear Anthony, thank you for your feedback. I am sorry the self-parking option was confusing. We will definitely add better signage to address this concern. I am so pleased your enjoyed your stay.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by A. W. , Hotel Management
Dear Richard, we are so sorry your stay was such a disappointment. We strive to provide all of our guests an excellent experience and we appreciate your feedback so we may improve upon our deficiencies. If you wish to share some details with us, please call the hotel directly. Thank you
by A verified traveler
Posted 8 May 2024
Room was great thanks
Comment from Hotel Management
15 May 2024 by A.W. , Hotel Management
Dear Mark, Thank you for sharing your great experience with us. We look forward to your return visit.
by A verified traveler
Posted 5 May 2024
My flight to Pittsburgh, PA was delayed leading to a cascade of problems. The staff at the EVEN were super helpful and made accommodations to help me out. They were the best! The hotel room was also very nice!
Comment from Hotel Management
6 May 2024 by A. W. , Hotel Management
Shaun, we are so pleased we were able to make your challenging day a little easier. Thank you for sharing your feedback with us. We hope to see you again soon!
by A verified traveler
Posted 5 May 2024
Clean, calming decor. Pleasant staff.
Way overpriced, breakfast (paid extra for) was terrible. Parking was exorbitant.
Comment from Hotel Management
6 May 2024 by A.W. , Hotel Management
Lauren, Thank you for letting us know about the concerns with your stay. We recognize that downtown parking can be expensive. As it is not our garage we do not control pricing. There are many options around the area you may want to consider in the future. Thank you for the feedback!
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
6 May 2024 by A.W. , Hotel Management
Michael, we are so pleased to hear you had a great stay, We hope to see you again soon!
