Ratings based on 513 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
the air condition is not working, so i need to open the window.
i woke up by the sound of mosquitoes 3 times at night. and i got 4 bites on my face.
a bit smell from the drain of the toilet.
Comment from Hotel Management
28 May 2024 by Vele Storiche Pisane, Hotel Management
Dear guest, due to some regulations concerning the environment we should not be allowed to use the air conditioning before June, the same goes with radiators in wintertime. We are sorry about the mosquitoes but it was too early to get the air conditioning on.
by A verified traveler
Posted 19 May 2024
This hotel is really cute. Perfect for a weekend, clean and the girl at reception is impeccable. Rosalia.
The breakfast is delicious and rooms are very modern. Location is great. Walking distance to all bars and restaurants and to the tourist attractions. I highly recommend them.
Comment from Hotel Management
23 May 2024 by vm, Hotel Management
Thank you for your super feedback!We are very glade you appreciated our Rossella!Valeria Vele Storiche Pisane
by A verified traveler from London
Posted 11 May 2024
It was simple, as expected for a 2 star hotel. Would have liked to have seen more choices for breakfast. The water pressure for the shower was too low, so the water only drizzled through the shower head. Staff were really friendly and transport connections were great to Lucca and the Airport.
Comment from Hotel Management
13 May 2024 by Stefano, Hotel Management
Thanks for you kind review Niklas. It's a pity you didn't tell us about the shower, we would have fixed it in 30 minutes. A wider choice for breakfast is not usual for a "2 star hotel". Kind regards.
by A verified traveler
Posted 15 Mar 2024
Friendly staff. Lovely large, clean room. Good choice of breakfast. Easy to walk to leaning tower and restaurants.
Comment from Hotel Management
19 Mar 2024 by vm, Hotel Management
thank you we are very glad you enjoyed your stay here!
by A verified traveler
Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by Vele Storiche Pisane, Hotel Management
Thank you very much!
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by Vele Storiche Pisane, Hotel Management
Thank you for your kind review!
by A verified traveler
Good location
Posted 29 Dec 2023 on HotelsThe hotel has a good location, it is only 15 minutes from the the leaning tower by foot. The walk is very easy, there is also a train station very close to the hotel.
Comment from Hotel Management
5 Jan 2024 by Vele Storiche Pisane, Hotel Management
Thank you very much for your review! It was a pleasure to have you as our guests.
by A verified traveler
Posted 28 Dec 2023 on Hotels
Comment from Hotel Management
31 Dec 2023 by Vele Storiche Pisane, Hotel Management
Thank you for you review! It was a pleasure to have you as our guests!
by A verified traveler
Posted 28 Nov 2023 on Travelocity
We would stay here again. The room was immaculate, breakfast was very good, and it’s a great location; but customer service is not their strength. For example, although we are seasoned travelers; and despite Google having lead us directly to the front door of the hotel, we had a great deal of difficulty finding it. The only evidence of its existence is a sign painted on the wall of an adjacent building. Its paint is fading, located well above eye level, and perpendicular to the street. There is no lobby or anything to suggest there is a hotel behind the locked gate leading to the hotel’s front door. Its existence was finally affirmed by a guest who emerged from gate. She told us that “they don’t show up” until 3:00. Our reservation stipulated that check in began at 3:00 but we had hoped to check in early. We had lunch and returned shortly before 3:00; but the front door was still locked. We found another guest at 3;20-3:25, who let us in and pointed us to the room where the office was located. The woman who checked us in was very pleasant and said the front door shouldn’t have been locked. The remote control to our 17 inch TV didn’t work. I called the office to request another remote. They told me that they would send their “technical expert” to our room. She arrived in an our, confirmed that our remote didn’t work; and showed me how to change channels manually on the back of the TV; but she eventually found another remote.
NICE HOTEL with a SKELETON STAFF
Comment from Hotel Management
31 Dec 2023 by Vele Storiche Pisane, Hotel Management
Thank you for your review, seems that everything went well in the end. We will be happy to have you again if you return to Pisa and we wish you a happy new year!
by A verified traveler
Posted 24 Nov 2023
Clean, friendly, fill like in home
Comment from Hotel Management
25 Nov 2023 by Vele Storiche Pisane, Hotel Management
thank you very much!
