Ratings based on 180 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Paul, Hotel Management
Dear Guest,Thank you so much for taking the time to rate your recent experience with us. We are thrilled to see that you had a 5* experience and we all look forward to you visiting again in the near future for another positive experience.Best regards,Paul SmithGeneral ManagerNovotel Phuket City Phokeethra & ibis Styles Phuket City
by A verified traveler
Posted 6 Jun 2024
Each of the floors had plenty of space when getting out of the elevators. That was excellent. Unfortunately there was no furniture on many floors to take advantage of the spaces to sit down and relax outside the rooms
Comment from Hotel Management
10 Jun 2024 by Paul, Hotel Management
Dear Guest,Thank you for your feedback regarding your recent stay with us at the Novotel Phuket City Phokeethra. We are pleased to hear that you enjoyed your visit to our hotel. However, we have noted your comments about the furniture decoration and will share them with our team for improvement. We hope you can visit us again soon.Best regards,Paul SmithGeneral ManagerNovotel Phuket City Phokeethra & ibis Styles Phuket City
by A verified traveler
Posted 5 Jun 2024
I loved that we could walk to the old town
The hotel was great
The breakfast buffet was different every day and wonderfully delicious
Comment from Hotel Management
6 Jun 2024 by Paul, Hotel Management
Dear Guest,Thank you so much for taking the time to rate your recent experience with us. We are thrilled to see that you had a 5-star experience and that the hotel location and our breakfast were to your liking. We all look forward to your visiting again in the near future for another positive experience.Best regards,Paul SmithGeneral ManagerNovotel Phuket City Phokeethra & ibis Styles Phuket City
by A verified traveler
Posted 2 Jun 2024
I loved everything about this property. The staff was so clear & helpful in every way. There were different excursions and brochures for adventures to be apart of. The restaurant was available and delicious. The rooms are spacious and clear. There are amenities available & the property was safe. 10/10.
Comment from Hotel Management
5 Jun 2024 by Paul, Hotel Management
Dear Guest,We really appreciate you taking the time to give us some feedback about your stay. We are pleased to read that you loved everything of our property including the staff, location, food and room were the key point you found positive during your stay. Thank you for your kind feedback and we all hope we can welcome you back soon for another positive experience. Best regards,Paul SmithGeneral ManagerNovotel Phuket City Phokeethra & ibis Styles Phuket City
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
24 May 2024 by Paul, Hotel Management
Dear Guest,Thank you so much for taking the time to rate your recent experience with us. We are thrilled to see that you had a 5* experience and we all look forward to you visiting again in the near future for another positive experience.Best regards,Paul SmithGeneral ManagerNovotel Phuket City Phokeethra & ibis Styles Phuket City
by A verified traveler
Posted 10 Mar 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by Paul Smith, Hotel Management
Thank you for your review, we are sorry we fell short of expectations and would welcome any feedback on where we could improve further.
by A verified traveler
Posted 27 Feb 2024
Very friendly staff
Comment from Hotel Management
13 Mar 2024 by Paul Smith, Hotel Management
Many thanks for your review, we are pleased you enjoyed your stay and found of team to be a key aspect you enjoyed about your stay. We hope to see you again soon.
by A verified traveler
Posted 20 Feb 2024
Very nice hotel in a lousy neighborhood. Long walk to old town.
Comment from Hotel Management
13 Mar 2024 by Paul Smith, Hotel Management
Thank you for taking the time to review your stay we are pleased you enjoyed your stay and found the hotel to be nice.
by A verified traveler
Posted 8 Feb 2024
We wanted to explore the city life of Phuket, we feel this was the best property to do so. Walking distance to old town and parks. The staff was very friendly and attentive. The facility is very clean. We would come back.
Comment from Hotel Management
9 Feb 2024 by Paul Smith , Hotel Management
Dear Leanne, Thank you for taking the time to review your recent experience with us. We are pleased to read you enjoyed your stay and the service from our team and cleanliness were key aspects you enjoyed about your stay. We all hope to see you again soon.
by A verified traveler
Posted 31 Dec 2023
Comment from Hotel Management
3 Jan 2024 by Paul Smith , Hotel Management
Dear Andre, Thank you for taking the time to review your stay, we are pleased to see you enjoyed it and we hope to see you again soon.
