Ratings based on 971 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from littleton
Posted 3 Jun 2024
Need more dining options on the property.
Food/Drinks are overpriced
Comment from Hotel Management
3 Jun 2024 by The Westin Kierland Resort & Spa, Hotel Management
Dear Chris, Thank you for the generous rating. We hope you enjoyed your overall stay. We have taken note of your feedback regarding the restaurants and we will convey this to our team. It was our pleasure hosting you at The Westin Kierland Resort & Spa; we hope to see you again soon. Ryan LemckeGuest Services ManagerThe Westin Kierland Resort & Spa
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Guest Services Manager, Hotel Management
Dear Samuel, Thank you for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure serving you at The Westin Kierland Resort & Spa, and we look forward to seeing you again soon. Ryan Lemcke,Guest Services ManagerThe Westin Kierland Resort & Spa
by A verified traveler
Posted 27 May 2024
Would have liked to have been offered a different room away from construction noise during the week.
Staff very friendly and accommodating.
Comment from Hotel Management
28 May 2024 by Guest Services Manager, Hotel Management
Dear James, Thank you for acknowledging our outstanding service at The Westin Kierland Resort & Spa. We are committed to maximizing each guest's experience through our personalized hospitality, and we are glad you enjoyed your stay. Thank you once more for all of your feedback, and we hope to welcome you again soon.Ryan Lemcke,Guest Services Manager,The Westin Kierland Resort & Spa
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
26 May 2024 by Guest Services Manager, Hotel Management
Dear Chris, Thank you for choosing us and for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at The Westin Kierland Resort & Spa, and we hope to see you again soon. Ryan Lemcke,Guest Services Manager,The Westin Kierland Resort & Spa
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
5 Jun 2024 by Guest Services Manager, Hotel Management
Dear Amanda, Thank you for your terrific rating of The Westin Kierland Resort & Spa. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Ryan Lemcke,Guest Services ManagerThe Westin Kierland Resort & Spa
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Guest Services Manager, Hotel Management
Dear Irina, Thank you for your recent stay at The Westin Kierland Resort & Spa and for posting such a generous rating of our resort and associates. It is a pleasure to know we exceeded your expectations and that you left with replenished spirits. We enjoyed having you as our guest, and we hope to see you again on your next trip to Scottsdale. Ryan Lemcke,Guest Services Manager,The Westin Kierland Resort & Spa
by A verified traveler from la quinta
Posted 11 May 2024
the location couldn't be better.
I booked an upgraded room with a view. when we checked in, in the midst of throngs of convention people, i asked if my view could be of the golf course. she said " no, we're really booked, as you can see, we have big conventions" so, we were taken to our room #1081 ( i think) it was the first room on the first floor right off this incredibly busy and loud lobby. it was an ADA room and the mattress was on the floor. the small window overlooked a stucco wall. i said no. we went back and the bellman took us to a second room.THAT room had yellow tape covering the balcony window saying "do not use" and the AC didn't work. it was also an ADA room again (?) again, i said no. the third room was acceptable. the BR sink was clogged but i was exhausted and i wasn't going to move again.
Comment from Hotel Management
12 May 2024 by Guest Services Manager, Hotel Management
Dear Anne, Thank you for choosing us during your recent visit to Scottsdale and for your review. We appreciate your feedback as your comments allow us the opportunity to focus on areas where we can exceed expectations. Thank you for your assistance as we work to strengthen our guest experience. We hope that you will provide us with another chance to show you the exceptional stay for which we are known.Ryan Lemcke,Guest Services Manager,The Westin Kierland Resort & Spa
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
30 May 2024 by Guest Services Manager, Hotel Management
Dear Kristen, Thank you for letting us know your visit to The Westin Kierland Resort & Spa was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Ryan Lemck,Guest Services Manager,The Westin Kierland Resort & Spa
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
25 May 2024 by Guest Services Manager, Hotel Management
Dear Stacey, Thank you for the perfect rating. We are glad you had a wonderful time at The Westin Kierland Resort & Spa. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Ryan Lemcke,Guest Services Manager,The Westin Kierland Resort & Spa
by A verified traveler from omaha
Posted 1 May 2024
Comment from Hotel Management
2 May 2024 by Guest Services Manager, Hotel Management
Dear Robert, Thank you for choosing The Westin Kierland Resort & Spa. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Ryan Lemcke,Guest Services Manager,The Westin Kierland Resort & Spa
