Ratings based on 998 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
The Phoenician is incredible, we will be certainly returning!
Comment from Hotel Management
28 May 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Justen, We are glad that your visit to The Phoenician was great and appreciate the generous rating. It is pleasing to know that our property, known as a vibrant cultural and adventure destination set in the beautiful Sonoran Desert, was to your liking. It was nice having you as our guest, and we look forward to welcoming you again soon. Sincerely, Benjamin Fredricks, Senior Rooms Operations Manager, The Phoenician
by A verified traveler
Posted 27 May 2024
Best experience and everyone was so friendly! We will definitely be back !
Comment from Hotel Management
28 May 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Diane, Thank you for your fantastic review and for all the wonderful things that you had to say about The Phoenician. We are dedicated to making each moment here a collectible experience, and your comments were a pleasure to read. We are also delighted to know that our well-maintained property, and dedicated associates, enhanced your time with us. We are grateful for your feedback and we look forward to your next visit. Sincerely, Benjamin FredricksSenior Rooms Operations Manager The Phoenician
by A verified traveler
Posted 27 May 2024
The hotel is top but housekeeping is terrible. To find bunch of hair in a shower is disgusting and sheets are ripped. Hotel on top but housekeeping they need to do something about.
Comment from Hotel Management
28 May 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Viktoriya, Thank you for choosing us and for sharing your constructive feedback. We deeply apologize for disappointing you and for the cleanliness issues you encountered in your room. We will address this with our housekeeping staff to ensure it is not repeated. We are also sorry for the additional concerns that impacted your stay with us. We understand the frustration you must have felt and are grateful for your patience. Your review is invaluable as it helps us improve our overall guest experience. That said, we are glad you appreciated our property. Thank you once more; we hope to welcome you back and prove our dedication to outstanding hospitality. Sincerely, Benjamin Fredricks, Senior Rooms Operations Manager, The Phoenician
by A verified traveler
Posted 26 May 2024
Loved the spa and pools!
Comment from Hotel Management
27 May 2024 by Senior Rooms Operation Manager, Hotel Management
Dear Eileen, We are delighted you enjoyed your stay at The Phoenician, and we appreciate your kind remarks about our wonderful amenities. It is thrilling to know you had a refreshing swim in our outdoor pool as it is a fantastic way to start or end your day. We are also glad you had a rejuvenating experience at The Phoenician Spa. We are very proud of our attentive and well-trained staff who love pampering our guests. It was a pleasure hosting you, and we look forward to welcoming you again. Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician
by A verified traveler
Posted 22 May 2024
Large property with many options. Service is slow at the pool and food options are lower quality and overpriced. Central location.
Comment from Hotel Management
23 May 2024 by Senior Rooms Operation Manager, Hotel Management
Dear Stefan, Thank you for sharing about your stay at The Phoenician and for the nice rating. While we are glad that you loved our ideal location, contemporary accommodations, and the amenities at our resort, we regret not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we are truly sorry that this was not your experience. We are also disappointed that we did not make a better impression with our food offerings. We have taken note of your concerns as your feedback is important to us, and we will use it to improve our services going forward. We apologize for any inconvenience you had and are grateful for your patience. We hope you will consider giving us a second chance in the future to provide you with a seamless visit. Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician
by A verified traveler from Gilbert
Posted 11 May 2024
Comment from Hotel Management
12 May 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Ben, We are glad that your visit to The Phoenician was great and appreciate the generous rating. It is pleasing to know that our property, known as a vibrant cultural and adventure destination set in the beautiful Sonoran Desert, was to your liking. It was nice having you as our guest, and we look forward to welcoming you again soon.Sincerely,Benjamin Fredricks,Senior Rooms Operations Manager,The Phoenician
by A verified traveler
Posted 29 Apr 2024
Nice property. Breakfast at Mowry and Cotton excellent. J&G Steakhouse a disappointment. Too loud, too poorly lit and so-so food. Tavern restaurant just OK. Shout out to Jasmine at the Thirsty Camel bar at Todd at Mowry and Cotton.
Comment from Hotel Management
30 Apr 2024 by Senior Rooms Operation Manager, Hotel Management
Dear Mike, Thank you for sharing your review of your recent stay at The Phoenician. We are delighted to know that you loved our well-maintained property and enjoyed having breakfast at Mowry and Cotton as well as your time at Thirsty Camel. We love offering our guests a simple, elegant atmosphere combined with delicious food served by our devoted staff, and we will surely share your remarks with Todd and Jasmine as it will make them very happy. However, we regret not meeting all of your expectations and that your experience was not the same at other restaurants. We appreciate your feedback, and we hope you will give us another opportunity to provide you with the seamless hospitality you deserve.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician
by A verified traveler
Posted 8 Apr 2024
The hotel says "dog friendly" but was so rude in the lobby bar with regards to our 11 pound toy poodle. The dog was on my lap but the server insisted that my lap was the furniture.
The room was $1800. I will never ever spend a $ at a marriott property, including the Ritz Carlton.
Four Seasons and Rosewood properties are so much better and refined.
Comment from Hotel Management
10 Apr 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Michele, Thank you for being our guest and for your detailed feedback. We are sorry to read that the room you were in did not meet your expectations, and we will share your comments appropriately. We also apologize for the unpleasant interaction you had with one of our associates and the inconvenience this caused. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Benjamin Fredricks,Senior Rooms Operations Manager,The Phoenician
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
16 Apr 2024 by Senior Rooms Operation Manager, Hotel Management
Dear Edward, Thank you for your outstanding rating. We are glad that we exceeded all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Phoenician. Sincerely, Benjamin Fredricks, Senior Rooms Operations Manager, The Phoenician
by A verified traveler
Posted 25 Mar 2024
Room was not clean until 5 pm when 4 pm guaranteed
Room was not cleaned before 6 pm on day 4
Room was cleaned at 5 pm on day 3 when we were resting
Comment from Hotel Management
26 Mar 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Stanley, Thank you for choosing The Phoenician and sharing your experience. We sincerely apologize for the inconvenience you experienced with the timing of your room cleaning. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we did not meet your expectations in this regard. Please rest assured that we have shared your comments with our housekeeping team as we strive to improve our guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician
