Ratings based on 947 Verified Reviews
3.6 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
We had a terrible time at this hotel the beds are terrible the staff forgot to do the room we had a meting and we had to shower their was no clean towels the room was not done I told management to do the room at nine o clock and we came back in a hurry at 5:00 pm and they had to do the room at that time.
The rod at the closet falling down the Kleenex Tissues are worst than paper for the kitchen.
I hate this place!
Comment from Hotel Management
13 May 2024 by Brent, Hotel Management
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
12 May 2024 by Maggie, Hotel Management
We're thrilled you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!
by A verified traveler
Posted 9 May 2024
There is a surprise facilities fee not included in the Expedia price of $25 per night. The hotel is fairly well located, the rooms are large (but actually too large because not enough furniture) but it feels unfinished, like they are going through a transition that is ongoing. It certainly didn't feel like a "Spa." I did like that the rooms are not carpeted, but the floors were still not clean and I had to ask them to mop the floors while I went for a walk. They did oblige promptly.
Comment from Hotel Management
10 May 2024 by Hotel Management , Hotel Management
Thank you for taking the time to provide your feedback. I would like to take this opportunity to clarify the 25.00 fee mentioned in your review. It is important to note that when you receive the billing breakdown from Expedia, the fee is included to indicate that it is charged by the property, and not through Expedia. I understand that this may appear confusing, however, please note that you have not been charged twice.I would also like to clarify that our establishment is a hotel and spa, which offers guests the option to book appointments at our on-site spa. That being said, it is important to note that we are not a typical spa-like atmosphere, but rather a unique, boutique property with a beautiful rooftop and relaxing pool.I hope that this provides some clarity and reassurance. Following our renovations, we sincerely hope that you will consider returning to experience our improved facilities. Thank you again for your feedback and please do not hesitate to contact us should you require any further assistance.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
10 May 2024 by Melinda, Hotel Management
Your positive review just made our day! It's fantastic to know you enjoyed your time here. Come back and make more memories with us!
by A verified traveler
Posted 8 May 2024
I really liked the friendliness of the reception staff. Melinda helped me and was super sweet. The gentleman(forgot his name) helped with getting my bags to the room.
Not having a microwave in the room is inconvenient enough but they did not have one in the hotel for guest use and I felt that is ridiculous in 2024.
Comment from Hotel Management
9 May 2024 by Missy, Hotel Management
Thank you for the kind review, Jessica! We love our supervisor Melinda, She always goes above and beyond. Unfortunately, after covid, they took out all the microwaves in the rooms. We hope to have microwaves back in the rooms in the near future!
by A verified traveler
Posted 7 May 2024
The property location makes it a great place to stay. Very convenient
Comment from Hotel Management
7 May 2024 by Maggie, Hotel Management
Thank you for taking the time to share your positive experience! Your positive feedback means the world to us. Can't wait to host you again!
by A verified traveler
Posted 7 May 2024
The beds were low to the ground so for people with bad knees and back I could not recommend and there is only 1 chair and it has wheels, which is a safety hazard if you have health concerns.
Comment from Hotel Management
7 May 2024 by Aubrey , Hotel Management
We're sorry to hear that your stay didn't meet your expectations at the Clarendon Hotel. Your feedback is invaluable, and we want to ensure a better experience for you in the future, your feedback will help us with improvements. Thank you
by A verified traveler
Posted 4 May 2024
I arrived before my check in and staff was able to check me in I was glad after my 6 hour flight I was tired. The bar has some good drinks youre lit with just 1 the jalapeño margarita was bomb. The only issue is that I was looking forward to having a bubble bath but they needed up bot giving me that room with a tub. I’ll definitely come back here next time
Comment from Hotel Management
5 May 2024 by Melinda, Hotel Management
Your positive review just made our day! It's fantastic to know you enjoyed your time here. Come back and make more memories!
by A verified traveler
Posted 4 May 2024
The inensand beds were really comfortable. Nice towels. The room was pretty clean but yet nails sticking out of the bathroom sink area and holes cut in the walls. Neither of the blinds close completely.
Comment from Hotel Management
4 May 2024 by Melinda, Hotel Management
Thank you for taking the time share your positive experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers
by A verified traveler from Casa Grande
Posted 3 May 2024
The staff was very helpful the room was very clean
Comment from Hotel Management
3 May 2024 by Melinda, Hotel Management
Thank you for taking the time to share your positive experience! We're thrilled you loved The Clarendon Hotel. Your satisfaction is our top priority. Until next time! Cheers!
