Ratings based on 993 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
The stay was absolutely amazing! The staff provided optimal service and it was extremely clean.
by A verified traveler
Posted 13 May 2024
Great stay, really nice room with a courtyard view, very comfortable beds, nice and new bathroom fixtures. Felt like there was plenty of space to spread out a the pool- pool side servers were excellent. Look forward to returning after they've completed their renovations. All were extremely accommodating, while renovation was in progress. Could not hear any construction noise while in our room. Very considerate.
by A verified traveler
Posted 2 May 2024
Hyatt at Gainey Ranch is a lovely property. Great location. Resort is fantastic. Love!
by A verified traveler
Posted 22 Apr 2024
the construction was a pain its just not the same
Comment from Hotel Management
24 Apr 2024 by Hotel Management Team, Hotel Management
Thank you for staying with us at Hyatt Regency Scottsdale. On behalf of the team, I would like to sincerely apologize for the inconvenience you experienced while staying with us due to the improvements we are making to the resort. We understand there is never a perfect time to do renovation projects and are truly sorry that it negatively affected your stay with us. We do hope that you will allow us another opportunity to regain your confidence. While we are doing our best to ensure that guest are not fully impacted by the renovation going on, it is clear that we did not live up to this expectation and I am deeply sorry for that.
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 21 Apr 2024
The whole property is under construction. We called months ago and asked about the status of the renovation and the expectation for during our visit. The extent of construction we were told to anticipate was misrepresented. We were told that the restaurants were going to be the only renovations at the time of the visit. In reality, it was the whole lobby and the main courtyard by the adult pool. We had the pleasure of hearing jack hammers the whole time while “relaxing” at the pool. No great.
by A verified traveler
Posted 20 Apr 2024
Going through major renovation… Loud noises from 7 AM until 5:30 PM… Unacceptable
by A verified traveler
Posted 18 Apr 2024
Under construction/renovation but staff was awesome. Grounds/pool area was beautiful.
by A verified traveler
Posted 17 Apr 2024
Pool staff was amazing
by A verified traveler
Posted 16 Apr 2024
The staff were all friendly and cared. The hotel is under renovation so there is some noise (more so on the weekdays). The kids loved the slide and the wife loved the poolside service. The amenities and excellent staff make up for the noise and I’m sure the hotel will be beautiful when they are finished. We’re planning our next trip for 2025.
