Ratings based on 981 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
This is an awesome relaxing place in the Phoenix area near shopping, hiking trails or golfing.
Comment from Hotel Management
2 Jun 2024 by Hitzel Rivas, Hotel Management
Hello there, thank you very much for your kind response, we are happy to hear that you enjoyed your stay with us.We look forward to seeing you again and to be able to provide another relaxing experience for you.
by A verified traveler
Posted 30 May 2024
A wonderful stay here! They are really committed to making your stay the absolute best! Will be back soon
Comment from Hotel Management
2 Jun 2024 by Hitzel Rivas, Hotel Management
We are so happy to hear that you enjoyed your stay with us and that you will be back. We are glad to hear that you found our place to be the best.
by A verified traveler
Posted 28 May 2024
The fridge shelf broke when I put in a glass bottle, the bottle fell and shattered, splashed the drink on the floor. The maid staff came to clean after 1 hour and we called 3 times by then. When I stepped out, a bunch of staffs were chit chatting in a parking lot. Not the best service. Otherwise the facility was clean and well equipped, no complaints. Oh a power outlet didn't work, and a fan switch chain was cut. There is nothing in walkable distance, no restaurant on site. Be ready to be asked to join a timeshare presentation upon arrival. Sorry for a few negative comments but overall we had a good stay.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
2 Jun 2024 by Hitzel Rivas, Hotel Management
Thank you very much for your kind rating. We hope to have you back again.
by A verified traveler from St Anthony
Posted 27 May 2024
Great facilities. Great BBQ area and play area for the children.
Comment from Hotel Management
2 Jun 2024 by Hitzel Rivas, Hotel Management
Thank you very much for your response. We are happy to hear that you enjoyed your stay with us and our facilities.We look forward to seeing you again.
by A verified traveler
Posted 24 May 2024
The property is definitely outdated and in need of repair. Handles falling off of dresser drawers, rips in carpet, dated furniture, etc.
The worst of it was the ants in the kitchen the first morning, and the silverfish in the dresser drawers of the next unit that we were moved to. We wasted an evening of a short vacation having to repack, move to a new room, and un-pack all over again. And when we asked for a later check out(noon instead of 10am), as a courtesy for that and the bug issues, we were given until 11:30, even after my husband asked to speak with the manager. Really?? Customer service at it's worse. And beware of the major sales pitch for a time share at the beginning of your stay. I would not recommend this place nor would I ever stay here again. Too bad. The outside is lovely.
Comment from Hotel Management
25 May 2024 by Srdjan, Hotel Management
Thank you very much for your review. We are sorry to hear that your stay wasn't up to your expectations, and that our customer service wasn't up to your standards. We do appreciate your feedback and we will use this feedback to try to improve our service.
by A verified traveler
Posted 22 May 2024
Nice that it has a full kitchen with good plates and cups.
Comment from Hotel Management
24 May 2024 by Hitzel Rivas, Hotel Management
Thank you very much for your feedback. We are happy to hear that you enjoyed your stay with us and the accommodations in the room. We hope to have a chance to host you again in the future.
by A verified traveler
Posted 22 May 2024
We stayed in a 2 bedroom. Rooms were nice and clean. Only thing I would say is the beds were pretty hard and there are no elevators. Our unit was on the 3rd floor. Was pretty tough lugging things up and down 3 floors with a 2yr old but other than that no complaints! Still not enough for me to knock down a star. We were very pleased with our stay.
Comment from Hotel Management
24 May 2024 by Hitzel Rivas, Hotel Management
Thank you very much for your feedback, we are happy to hear that you enjoyed your stay with us. I apologize for the inconvenience of being on a 3rd floor and that our agents did not offer the assistance with your luggage. We hope to see you again in the future, thank you.
by A verified traveler
Posted 21 May 2024
The staff are amazing. We had an issue with our washing machine and they responded immediately. There were some additional issues that occurred from that repair and everyone worked quickly and efficiently to solve the issue. When all was done, they checked in 2 additional times that day to be sure that all was still going well. Can't say enough of about how well it was handled and how friendly and helpful the staff was. Property and condo was clean and comfortable as always.
Comment from Hotel Management
24 May 2024 by Hitzel Rivas, Hotel Management
Thank you very much for your feedback, we are happy to hear that you enjoyed your stay with us. We are proud to have been able to provide you with our service and we hope to see you again in the future. Thank you!
by A verified traveler
Posted 20 May 2024
Nice place, but it is a timeshare property so the staff will swarm you to try and get you to attend a presentation. We said no multiple times and still started shouting times down our throats, finally gave in than proceeded to say we did not qualify. The amenities are nice, we didn’t get to use them though as people hoarded the Ramada's for personal graduation parties all day/weekend. The adult pool is very small, only a few umbrellas doesn’t seem as well up kept as the ‘family’ pool.
Comment from Hotel Management
24 May 2024 by Hitzel Rivas, Hotel Management
We are so sorry to hear that our resort did not meet your expectations. We hope that you could give us a chance in the future. We will start renovation on 2025 and this will bring a lot of new improvement to our rooms and resort. Thank you!
