Ratings based on 977 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lincolnville
Posted 5 Jun 2024
Wonderful room, great staff, good price.
by A verified traveler
Posted 3 Jun 2024
Nice and clean.
Comment from Hotel Management
5 Jun 2024 by Kassandra B., Hotel Management
Thank you so much for the stellar rating! We're delighted to hear that you had a fantastic experience with us. If you ever have specific feedback or suggestions in the future, feel free to share. We appreciate your support and look forward to welcoming you again!
by A verified traveler
Posted 2 Jun 2024
Great rooms. Just a bit difficult to get to late at night due to road construction. But the property was great and staff very friendly!
Comment from Hotel Management
5 Jun 2024 by Kassandra B., Hotel Management
Thanks for the kind words! We're glad you enjoyed the rooms and found our staff friendly. Sorry about the road construction inconvenience. We hope to welcome you back soon!
by A verified traveler
Posted 2 Jun 2024
Convenient to the airport, decent rooms, AC could be better (room reached 76 degrees during peak outside temp of 103).
Main issue was the front desk morning staff. The lone front desk staff would not check folks in before 3pm unless you paid $50 to check in early (supposedly no rooms would be ready before 3pm unless you paid). I arrived around noon and was prepared to wait a while if need be… but had never heard a hard rule about no one getting into rooms before 3pm unless you paid. I nicely settled into the lobby to wait/do work in my phone. One guest got angry and called corporate and eventually was promised his and his friends rooms would be ready by 1pm (it was ~1215), without extra charge.
Magically, when the afternoon staff came on duty around 2pm, anyone coming in was immediately checked into rooms with no issues/delays. The morning front desk person had clocked out without saying a word to the folks scattered around the lobby and elsewhere on the property (4-6 rooms worth of people) - all waiting until 3pm to check in. Within 10 mins of her departure (and witnessing new folks come in and immediately getting into their rooms), the very courteous afternoon staff was checking all folks into rooms. Waiting in the lobby for ~2 hrs was not a hardship, but it was not good customer service (I have worked at the front desk of hotels myself and never would have kept folks out of clean/ready rooms). Afternoon front desk staff was great, professional, courteous, etc.
Comment from Hotel Management
5 Jun 2024 by Kassandra B., Hotel Management
Thank you for your detailed feedback. We're glad you found our location convenient and appreciated the room quality and our afternoon staff. We're sorry to hear about your experience with the morning front desk. We'll address this issue to improve our service. Your insights are valuable, and we hope to provide a seamless check-in process on your next visit.
by A verified traveler
Posted 1 Jun 2024
Courteous, clean!
Comment from Hotel Management
5 Jun 2024 by Kassandra B., Hotel Management
Thank you so much for the stellar rating! We're delighted to hear that you had a fantastic experience with us. If you ever have specific feedback or suggestions in the future, feel free to share. We appreciate your support and look forward to welcoming you again!
by A verified traveler
Posted 31 May 2024
Clean and close to the airport.
Comment from Hotel Management
5 Jun 2024 by Kassandra B., Hotel Management
Thank you so much for the stellar rating! We're delighted to hear that you had a fantastic experience with us. If you ever have specific feedback or suggestions in the future, feel free to share. We appreciate your support and look forward to welcoming you again!
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
5 Jun 2024 by Kassandra B., Hotel Management
Thank you so much for the stellar rating! We're delighted to hear that you had a fantastic experience with us. If you ever have specific feedback or suggestions in the future, feel free to share. We appreciate your support and look forward to welcoming you again!
by A verified traveler
Posted 27 May 2024
Food was good, room was clean and comfortable, staff was friendly. Great stay
Comment from Hotel Management
28 May 2024 by Kassandra B, Hotel Management
Thank you so much for your positive feedback! We’re thrilled to hear that you enjoyed the food, found the room clean and comfortable, and experienced friendly service from our staff. We strive to provide the best experience for our guests, and your kind words mean a lot to us. We look forward to welcoming you back for another great stay in the future!
by A verified traveler from Parker
Posted 27 May 2024
Bathroom needs repair work. Shuttle was excellents
Comment from Hotel Management
28 May 2024 by Kassandra B., Hotel Management
Thank you for your feedback. We apologize for the issues you encountered with the bathroom and appreciate you bringing this to our attention. Rest assured, we will address the necessary repairs promptly. On a positive note, we're glad to hear that you found our shuttle service excellent. We hope to have the opportunity to welcome you back and provide you with an improved experience.
by A verified traveler from San Tan Valley
Posted 25 May 2024
The front office staff was wonderful!
Comment from Hotel Management
28 May 2024 by Kassandra B., Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that our front office staff made a wonderful impression on you. We pride ourselves on providing exceptional service, and your feedback is greatly appreciated. We look forward to welcoming you back soon!
