Ratings based on 971 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Very great property
Comment from Hotel Management
24 May 2024 by Adam , Hotel Management
Dear Ler, Thank you very much for being our valued guest. We appreciate your business and hope to welcome you back again very soon!
by A verified traveler
Posted 1 May 2024
Great area in Scottsdale, located close to shopping and dining options, nice pool and hot tub was great after long hiking days. Breakfast was good with so many options and the coffee available anytime was a nice bonus.
Comment from Hotel Management
17 May 2024 by Adam, Hotel Management
Dear Dave, Thank you sincerely for your recent visit to Scottsdale. We appreciate your business and are happy that you enjoyed your time. Please come back and see us again very soon!
by A verified traveler
Posted 21 Apr 2024
It was filthy. Vent in bathroom was fuzzy, window sill was so dusty I could write my name in it and there was a toe nail clipping between the beds! Ewww
Comment from Hotel Management
17 May 2024 by Adam, Hotel Management
Dear Jamie, We are sorry to hear that your recent stay was not up to standards. Please reach out to our Director of Operations at aburke@zmchotels.com to share further details so we can make things right.
by A verified traveler from atherton
Posted 28 Mar 2024
Comment from Hotel Management
17 May 2024 by Adam, Hotel Management
Dear Anthony Michael, Thank you very much for being our guest. We appreciate your business and hope to welcome you back again very soon.
by A verified traveler
Posted 23 Mar 2024
No free WIFI, credit card reader was broken and the coffee and breakfast items were cold. Everything else was OK
Comment from Hotel Management
17 May 2024 by Adam, Hotel Management
Dear Robert Michael, We are sorry to hear about the challenges during your visit. To note, every guest does have complimentary Wi-Fi. We will use your comments in training with our team and thank you sincerely for your business.
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
17 May 2024 by Adam, Hotel Management
Dear Sarah, Thank you very much for your recent visit. We appreciate your business and hope that your next stay will be 5-Stars!
by A verified traveler
Posted 15 Mar 2024
The room was ok but we pulled the filter on the heating & cooling unit and it was very dirty. Felt it was very pricey and not worth $330/night by any means.
by A verified traveler
Posted 5 Mar 2024
The cleaning ladies didn’t come our whole stay. I’m used to other hotels where they make more than one attempt after we weren’t ready for them the first time.
by A verified traveler
Posted 27 Feb 2024
Beautiful updated hotel, nice breakfast and coffee!
by A verified traveler
Posted 27 Feb 2024
Ideal location. Short ride from airport. Staff was welcoming . Room was cleanand comfortable. Complimentary breakfast was a full breakfast and delicious. Will stay there again.
