Ratings based on 1,061 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Very Nice.
What I didn't like is the parking fee. $42.00
by A verified traveler
Posted 19 May 2024
The only thing they should have a bigger festuraunt ope more hours on saturday and sundays
Comment from Hotel Management
21 May 2024 by Customer Care Team, Hotel Management
Many thanks for the 5-star review, Timothy! We appreciate your choice to stay with us at Hampton Inn & Suites Phoenix Downtown and your generosity with the rating. We hope your stay was relaxing and you had a good night's sleep at our property. We have noted your suggestions for our on-site restaurant, and we thank you for sharing your valuable feedback with us. We are constantly working to improve our facilities and services based on what we learn from our guests, and your insights will help us in our efforts. The advantage of our convenient location is you are also within easy reach of a great choice of restaurants, meaning there's never a shortage of options to quell your hunger. Thanks again for allowing us to serve you on this journey and for your review. We hope to see you again soon for another satisfying stay. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
by A verified traveler
Posted 18 May 2024
Very nice and clean property. The breakfast was very good. Definitely would recommend this property
Comment from Hotel Management
21 May 2024 by Customer Care Team, Hotel Management
Thank you for taking the time to leave a review, Nicole!We are thrilled to hear that you enjoyed your stay at our property and found it to be very nice and clean. We're glad that you also enjoyed the breakfast during your stay. We appreciate your recommendation and hope to welcome you back in the future. Your feedback is valuable to us and helps us continue to provide excellent service to our guests. Thank you again for choosing Hampton Inn & Suites Phoenix Downtown.Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
by A verified traveler
Posted 18 May 2024
Everything
Comment from Hotel Management
21 May 2024 by Customer Care Team, Hotel Management
Hello Brian, thank you for sharing your feedback with us. We're glad to hear that you enjoyed your stay at Hampton Inn & Suites Phoenix Downtown. Your satisfaction is important to us, and we appreciate you taking the time to let us know about your positive experience. We look forward to welcoming you back again soon. Have a great day!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 13 May 2024
Good breakfast
Comment from Hotel Management
14 May 2024 by Customer Care Team, Hotel Management
Thank you for taking the time to rate your stay at Hampton Inn & Suites Phoenix Downtown with five stars, Ricardo! We're thrilled you had a positive experience with us, and it's a pleasure to read that our complimentary breakfast appealed to you. We always strive to provide excellent value through value-added extras, and we are so glad you enjoyed our culinary offerings. We also hope your stay was comfortable and you had easy access to everything you needed. We are happy you chose us for your accommodation on this journey and look forward to having you back with us soon for another satisfying stay. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
by A verified traveler from Burbank
Posted 12 May 2024
It is a very nice hotel. Great location for downtown stuff and close to the ball park. Staff and room were great.
Comment from Hotel Management
14 May 2024 by Customer Care Team, Hotel Management
Dear guest, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our convenient location, friendly staff, and comfortable accommodations. We appreciate your feedback and hope to continue providing excellent service for all our guests. We look forward to welcoming you back to Hampton Inn & Suites Phoenix Downtown in the future. See you soon!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 12 May 2024
4.5 stars! Great place to stay. The check-in staff were very helpful & informative and took care of my every request to the best of their ability! I felt very safe walking to the local restaurants & night spots nearby compared to the downtown areas of many other cities.
The only issue I had was parking. It's valet only and I was on a very tight budget. I had to park in a metered spot nearby (there were plenty of spots available) which I could see from my upper floor window, however, I wish they had a parking garage for guests. The one across the street to the north was closed and almost completely empty.
Comment from Hotel Management
14 May 2024 by Customer Care Team, Hotel Management
Hello Christian,Thank you for taking the time to leave a review of your recent stay at Hampton Inn & Suites Phoenix Downtown! We are thrilled to hear that you found our check-in staff helpful and informative, and that you felt safe exploring the local area. We appreciate your feedback regarding the parking situation. We understand how important affordable parking options are for our guests, and we are actively working on finding a solution to provide a more convenient parking experience. We apologize for any inconvenience this may have caused during your stay, and we hope to have the opportunity to welcome you back in the future. Thank you again for your valuable feedback!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
by A verified traveler
Posted 10 May 2024
nice
Comment from Hotel Management
11 May 2024 by Customer Care Team, Hotel Management
Dear Hanumantha, Thank you for choosing Hampton Inn & Suites Phoenix Downtown for your recent stay and giving us a positive review. We are happy to know you had a pleasant experience at our hotel, and we hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown
