Ratings based on 970 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Came here on my honeymoon and was totally underwhelmed.
Pros: Great breakfast, nice swimming areas, convenient location, parking seemed safe
Cons: Dated, room smelt bad, fridge in room didn’t work, garbage all over property, sketchy hotel staff, many of the elevators were out of order- I didn’t use any of them in fear of them breaking.
Don’t let the photos mislead you, the property is dated and in need of serious repairs. I wouldn’t recommend staying here nor would I stay again
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Kori,Thank you for staying with us and taking the time to share your thoughts. We're glad our tasty breakfast, inviting pool, and convenient location added to your experience. However, we apologize for any concerns about the condition of the property. Updates are in process, and we hope you'll consider staying with us again when our improvements are complete.Sincerely,David Smith
by A verified traveler
Posted 20 May 2024
Older property, elevator didn’t work, I read that in a prior review and thought was a fluke until I arrived caulking everywhere, our room was hot and had to have tech arrive to check out service, refrigerator didn’t keep our food cool and we were there for three nights, our flight was changed and wanted late check
Out but as a hilton honor member I was told check out is at 11am and 30$ per hr afterwards. So we just booked another night We just stayed at Biltmore Hilton two weeks ago and check out was 1pm and this location was 11 and at biltmore never was charged Additional for late checkout, property was beautifully manicured and staff was polite, friendly and service oriented. We will never stay at Scottsdale Hilton
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Arvietta,Thank you for your review. We appreciate your kind words regarding our friendly and professional staff. However, it saddens us that your stay fell short of expectations. We understand your frustration and disappointment, and we take all guest feedback seriously. Your comments will be reviewed to ensure a thorough evaluation of the concerns you raised. While we continue to make improvements to the property, we hope you will consider staying with us again.Sincerely,David Smith
by A verified traveler
Posted 20 May 2024
Great place. Nice pools. Staff is excellent
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Daniel,Thank you for sharing your comments with us. We are happy to know that you enjoyed your overall visit and appreciated our helpful staff members and fun pools. It was a pleasure hosting you, and we hope to see you again soon! Sincerely,David Smith
by A verified traveler
Posted 18 May 2024
Close walk to fashion mall. Modern Market restaurant is a short walk from the hotel and the pizza did not disappoint. Hotel is a bit older but room layout was spacious and clean. Enjoyed our stay.
Enjoyed the free breakfast and happy hour.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Renay,It was a pleasure hosting you at Embassy Suites by Hilton Scottsdale Resort! We're glad our walkable location, clean rooms, and tasty breakfast added to your experience. The next time you're in the area, please come see us again.Sincerely,David Smith
by A verified traveler
Posted 17 May 2024
NA
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Korana,Thank you for your perfect rating! It was a pleasure having you here at Embassy Suites by Hilton Scottsdale Resort, and we hope you return soon.Sincerely,David Smith
by A verified traveler
Posted 17 May 2024
Wonderful feeling, fresh clean, spacious and great night sleep. Pool was nice and breakfast just right! The personalized inlets were delicious!
We will always look to stay at the Embassy Suites every time we travel.
Comment from Hotel Management
17 May 2024 by General Manager, Hotel Management
Elsa, Thank you for taking the time to provide your review of Embassy Suites by Hilton Scottsdale Resort. We are delighted to hear you enjoyed the fresh, spacious accommodations and had a restful night's sleep. It is wonderful to know you found the pool refreshing and the breakfast, especially the personalized options, satisfying. We aim to provide a consistently comfortable experience for our guests, and your feedback lets us know we're achieving that. We look forward to welcoming you back soon.Sincerely,David Smith
by A verified traveler
Posted 16 May 2024
by A verified traveler
Posted 15 May 2024
The morning I checked out I had an Uber scheduled. The checkout clerk, David, advised me that I did not need Uber , as they had a driver. The driver informed me, as we were approching the terminal, that I owed him $40, as he was NOT a hotel shuttle driver....but, rather, an independent contractor. Total scam, obviously, but the hotel desk clerk, David, was clearly a part of it. Never again.
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Todd,Thank you for bringing this to our attention. We're very concerned to hear about your experience with the transportation service. This is not reflective of our standards, and we will look into this matter thoroughly and take appropriate action. We hope to regain your trust and provide a much better experience in the future.Sincerely,David Smith
by A verified traveler from Wichita
Posted 10 May 2024
Overall a good experience. Parking was poor though and 2 of the elevators were not functioning for the 3 days we were there.
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Donald,Thank you for staying with us and for your review. We are glad you had an overall good experience; however, we apologize for any concerns with parking or the elevators. It was nice having you visit, and we hope to see you again the next time you are passing through the area.Sincerely,David Smith
by A verified traveler
Posted 9 May 2024
Great place we will stay here again!!
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Robert,We're delighted you enjoyed your stay at Embassy Suites by Hilton Scottsdale Resort! Please come see us again soon.Sincerely,David Smith
