Ratings based on 1,363 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
It was peaceful
by A verified traveler
Posted 5 Jun 2024
Room was outdated
by A verified traveler
Posted 4 Jun 2024
It is a dream for kids my daughter play volleyball. My son went down the slide. We all enjoyed the movie at night big portions of food. The staff was very friendly. Will do it every year !
by A verified traveler from Aurora
Posted 4 Jun 2024
Clean resort and very friendly staff
Highly recommend
Comment from Hotel Management
4 Jun 2024 by Karly, Front Office Coordinator , Hotel Management
Thank you for your review! We are thrilled to hear you enjoyed the cleanliness of our resort and were able to experience the excellent service our employees provided! We look forward to welcoming you back to The Grand in the future! Warm Regards, Front Office Management
by A verified traveler
Posted 3 Jun 2024
Great place for family, nice staff and helpful!
Comment from Hotel Management
4 Jun 2024 by Karly, Front Office Coordinator , Hotel Management
Thank you for taking the time to write us a review! We are very happy to hear that you enjoyed your stay and found great accommodations for your family. We look forward to hosting you again in the future! Warm Regards,Front Desk Managment
by A verified traveler
Posted 2 Jun 2024
We had a great time! Have lived in AZ my whole life and not sure why we have never done a staycation here before. It was beautiful and our room felt spacious and nice even with needing a couple updates like the tub being a little rusted. We will definitely be back.
Comment from Hotel Management
3 Jun 2024 by Rachel, Front Office Manager, Hotel Management
Thank you for your review! We're delighted to hear that you had a great time during your staycation with us. It's wonderful to know that you found the surroundings beautiful and your room spacious and comfortable, despite a few areas needing updates. Your feedback regarding the tub is noted, and we'll address it promptly to enhance future guests' experiences.We're thrilled that you plan to visit us again, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing us for your staycation, and we can't wait to host you again soon!Warm Regards,The Arizona Grand Management Team
by A verified traveler
Posted 2 Jun 2024
The valet and guys up front were so helpful and nice. Will definitely be going back
Comment from Hotel Management
3 Jun 2024 by Rachel, Front Office Manager, Hotel Management
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations
by A verified traveler
Posted 2 Jun 2024
We stayed 4 days at Arizona Grand Resort. The kids had a great time at the water park and swimming in the pools until late at night. My wife and I really enjoyed large gym, Starbucks coffee onsite and hotel bar. We will definitely be back next year.
Comment from Hotel Management
3 Jun 2024 by Rachel, Front Office Manager, Hotel Management
Thank you for choosing Arizona Grand Resort for your recent stay! We're thrilled to hear that your family had a fantastic time enjoying our water park and pools, while you and your wife were able to take advantage of our amenities we have for our guests. We're delighted to know that your experience was so positive that you're already planning to return next year. We can't wait to welcome you back for another wonderful stay!Warm Regards,The Arizona Grand Management Team
by A verified traveler
Posted 2 Jun 2024
Worst parking ever
Comment from Hotel Management
3 Jun 2024 by Rachel, Front Office Manager, Hotel Management
I'm sorry to hear about your experience with the parking. Your feedback is crucial to us, and we appreciate you taking the time to share your concerns. We understand that convenient parking is an essential aspect of a positive guest experience, and we apologize for any inconvenience you may have encountered. We'll certainly take your comments into consideration as we strive to improve our services.Sincerely,The Arizona Grand Management Team
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Rachel, Front Office Manager, Hotel Management
Thank you for the 3 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations
