Ratings based on 128 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
The Originals City, Hotel Regina offers a reasonably priced, clean and enjoyable stay. The breakfasts are generous, the bathroom was newly fitted with a large bath, the staff are friendly. The only problem is poor wifi reception.
Comment from Hotel Management
21 May 2024 by Christophe, Hotel Management
Good morningThank you for taking the time to leave us your very kind comment.We also thank you for reporting the poor quality of the WI-FI.We will check and bring in our maintenance.Looking forward to welcoming you againBest regardsChristophe
by A verified traveler
Posted 25 Aug 2022
by A verified traveler
Posted 12 Nov 2021
Positive-This property was located close to the train station and a reasonably close walk to most of the popular attractions in town. While I have a limited French language ability, we were able to communicate just fine. Parking was onsite and very secure. Negative-It stated on my reservation that check-in began at noon. Upon arrival I was told it wasn't until 2:30 due to COVID-19 restrictions. They should either change the check-in time on their information site or clean rooms at a time so they are ready for the stated check-in time. I stayed in room 204 and there was no available wifi. I was told it was my phone that was causing the problem. This was incorrect as when I went to the breakfast area, the internet was excellent. They did try to remedy the problem by doing something to the router near my room but it did not allow for wifi in my room. This is an enormous problem that they must fix if they are to advertise wifi as one of the offerings for their establishment.
Comment from Hotel Management
14 Nov 2021 by Marie, Hotel Management
Bonjour
Merci pour votre retour. Nous allons prendre en compte vos remarques très objectives afin d'améliorer notre service.
Merci pour votre aide
Nous serons ravis de vous revoir
Bien cordialement
by A verified traveler
Posted 11 Aug 2021 on Hotels
by A verified traveler
Overnight Pitstop
Posted 9 Oct 2020 on HotelsThis is a perfectly adequate hotel for an overnight pitstop. Our double room was small but clean and the bed was comfortable. We were made very welcome with our dog We didn't eat in - only because we wanted to explore Perigueux and its many restaurants. Reception staff were very helpful, polite and welcoming.
Comment from Hotel Management
12 Oct 2020 by Marie, Hotel Management
Good morning
Thank you very much for your kind message.
We are very happy that you enjoyed your stay.
We will see you again with pleasure
Best regards
by A verified traveler
Posted 12 Aug 2018 on Hotels
Correct and clean, no frills.
by A verified traveler
A handy hotel in an interesting city.
Posted 13 Jun 2018 on HotelsThe hotel is in an old and interesting building, but has been wonderfully renovated in an American style. The location, across the street from the railroad station is not prestigious, but it is very convenient. There is free parking in the area. The owner and staff speak English and are very helpful and friendly. The only drawback was that the room was small, but adequate. There was limited water pressure in the shower. It was a very pleasant stay and I recommend it.
Comment from Hotel Management
14 Jun 2018 by Monique, Hotel Management
Hello,
Thanks for your sweet message.
A nice day for you,
We have a great pleasure for meeting you.
Kinds regards,
Monique
Recommended
for Everyoneby A verified traveler from johannesburg
Posted 21 Dec 2017
Good location. Near train station if you are not driving.
by A verified traveler from Australia
No water in room
Posted 13 Oct 2017
Pros: Not much
Cons: Customer service
Location: Close to railway area, did not seem safe. It looked like a car had been burnt out where we initially had our car parked
Having work people in your room while you were staying there was disconcerting but being told nothing could be done about non-flushing toilet, after having previously complained of no water in taps was just too much. Toilet was eventually fixed and water to taps restored, but no words of apology for the inconvenience.
by Robert
Posted 14 Aug 2017 on Hotels
The staff were pleasant and the breakfast was excellent, the bathroom was not clean and very mouldy. The room was very small - no room for luggage.
