Ratings based on 552 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Hotel is not well kept, it’s noisy and the “restaurant”/bar was closed entirely on a Saturday night. Meanwhile, they’re still advertising it as an amenity…quite misleading. The front desk attendant was unfriendly and not helpful at all. Won’t likely go back.
Comment from Hotel Management
8 May 2024 by General Manager, Hotel Management
Dear Jamie,Thank you for sharing your thoughts. We're sorry that our restaurant closed earlier than you expected, but please know our front desk team is always available to recommend nearby options. Situated in downtown Pensacola, our location is within walking distance of some of Pensacola's finest restaurants. Please consider giving us another chance to provide you with the friendly hospitality you expect and deserve.
by A verified traveler from Tallahassee
Posted 17 Apr 2024
Great location with easy access to the beach and great and helpful friendly staff
Comment from Hotel Management
18 Apr 2024 by General Manager, Hotel Management
Dear Chad,Thank you so much for taking the time to share your thoughts on your recent visit. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you! Hopefully, you took full advantage of our excellent location, and we appreciate you mentioning it to your fellow travelers. It was a pleasure having you here, and we hope to welcome you back in the future for another wonderful stay!
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
12 Apr 2024 by FJ, Hotel Management
Thank you for staying with us. We hope to see you again.
by A verified traveler
Posted 25 Feb 2024
I usually have a great experience when staying at Marriott hotels, but this stay was different. I was down there on business, and when I checked in Thursday, I had asked for a Friday 6:30 AM wake up call. I never rec'd it, and hence missed my rideshare to the event. I had to book an Uber ride for $70.00. And, just last night when going into the hotel, I asked for another wake up call 4:00AM that I never rec'd either. Simple wake up calls, that I didn't get ruined my stay! I am very disappointed with the overall experience.
Comment from Hotel Management
28 Feb 2024 by General Manager, Hotel Management
Dear Brian,We're disappointed to hear about the issues with the wake-up calls and understand the inconvenience it caused, especially impacting your business schedule. Our team is looking into this to ensure it doesn’t happen again. We appreciate you bringing this to our attention and hope to have another opportunity to demonstrate our commitment to your satisfaction.
by A verified traveler
Posted 2 Feb 2024 on Hotels
Comment from Hotel Management
6 Mar 2024 by General Manager, Hotel Management
Dear Guest,We're so excited that your stay with us was everything you expected it to be. We look forward to welcoming you back in the near future.
by A verified traveler
Hockey games
Posted 14 Jan 2024 on HotelsGreat location, hockey hockey hockey!!!!
Closet to good food !
Comment from Hotel Management
16 Jan 2024 by General Manager, Hotel Management
Dear Tom,Thank you so much for choosing to stay with us at Courtyard by Marriott Pensacola Downtown. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you were able to take full advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.
by A verified traveler
Posted 14 Dec 2023
by A verified traveler
Posted 4 Dec 2023
Convenient to all of our activities. Very clean and comfortable room.
Comment from Hotel Management
6 Dec 2023 by General Manager, Hotel Management
Dear Charles,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! Thank you for also mentioning our impeccable accommodations. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!
by A verified traveler
Posted 20 Nov 2023 on Hotels
by A verified traveler
Nice Staff and Facility in a Great Location
Posted 30 Oct 2023 on HotelsThis is a clean and modern facility in a great location. The room was very comfortable and all of the furnishings were in excellent condition. Just absolutely nothing to complain about with the room or lobby.
The staff was very friendly and checked us in quickly. We dealt with three shifts of staff over our stay and all were friendly and questions were answered quickly and well.
There were so many places to eat in strolling distance from the hotel. Maguires is right across the street and Another Broken Egg (amazing breakfast menu) is right across the parking lot. Whataburger and Waffle House a short stroll, a high end liquor store, and a convenience store also in strolling distance. Supermarket was a short drive or a long walk.
Highly recommended.
Comment from Hotel Management
2 Nov 2023 by General Manager , Hotel Management
Dear Lawrence,Thank you for sharing how much you enjoyed your stay at Courtyard by Marriott Pensacola Downtown. It is awesome to hear that you liked our clean, well-appointed rooms and friendly, helpful staff. We look forward to welcoming you back in the future.
