Ratings based on 1,412 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Resort was ok, bathroom shower was dirty….. no complimentary coffee in the morning… limited expensive menu …. Food not that good….. not close to anything…..
by A verified traveler
Posted 28 May 2024
Great location. Dillion was amazing at the Tiki Hut by the pool. He was so personable and our son loved him.
by A verified traveler
Posted 28 May 2024
It was beautiful and Casey was absolutely great at making drinks and entertaining us at the bar
by A verified traveler
Posted 27 May 2024
Very nice property. Perfect location.
by A verified traveler
Posted 27 May 2024
Best place to stay in Pensacola Beach!
Comment from Hotel Management
27 May 2024 by Faith, Hotel Management
Thank you for your glowing review and kind words. We can't wait to see you again!!
by A verified traveler
Posted 26 May 2024
We went for my girlfriends Birthday week. Balloons and card in room when we arrived. The over all experience couldn't have been any better. If i had to mention 1 thing its the fact that the chair and umbrella rentals closed at 5pm . Way too early. You should consider the upside to staying open till at least 7pm. But we will come back and realy loved our experience.
Comment from Hotel Management
26 May 2024 by Faith , Hotel Management
It sounds like you both had a wonderful time celebrating your girlfriend's birthday! I'm thrilled to hear that the overall experience exceeded your expectations. Thank you for sharing your feedback about the chair and umbrella rentals closing at 5 pm. Your suggestion to extend the hours until at least 7 pm is duly noted, as accommodating guests' schedules can enhance their experience even further. We appreciate your input and look forward to welcoming you back for another memorable stay!
by A verified traveler
Posted 24 May 2024
Everything
Comment from Hotel Management
24 May 2024 by Faith, Hotel Management
Thank you for sharing your experience with us! We look forward to welcoming you back for another memorable vacation!
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
24 May 2024 by Faith, Hotel Management
Thank you for sharing your experience with us! We look forward to welcoming you back for another memorable vacation!
by A verified traveler from Waukegan
Posted 22 May 2024
I really loved the property. I definitely plan to return. I would say out of all the places I have stayed it was very quiet and seclusive even though the Pensacola area is party vibe. My only complaint was that the curtains in my room had blood stains and the coffee maker was in the bathroom. Would’ve thought an upscale property like this would have been just a little bit more sanitary. Other than that, it was pretty good.
Comment from Hotel Management
23 May 2024 by Faith, Hotel Management
Thank you for sharing your feedback with us! We're thrilled to hear that you loved our property and that you found it to be quiet and secluded despite the lively atmosphere of the Pensacola area. We apologize for the inconvenience regarding the condition of the curtains in your room and the placement of the coffee maker. Rest assured, we take cleanliness and guest satisfaction very seriously, and we will address these issues promptly to ensure they do not occur in the future. We're delighted that, aside from these concerns, you had a positive experience overall, and we look forward to welcoming you back for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to reach out.
by A verified traveler
Posted 22 May 2024
Fye
Comment from Hotel Management
22 May 2024 by Faith, Hotel Management
Thank you for your glowing review! We're thrilled that you enjoyed every aspect of your stay, from the breathtaking views to the attentive service. It's always our goal to exceed our guests' expectations, and we're delighted to hear that we achieved that during your visit. We can't wait to welcome you back for another unforgettable stay!"
