Ratings based on 189 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
10 out of 10, it’s perfection
Posted 10 Dec 2023 on HotelsWhat a la Amazing hotel, worth the hype. Best hotel I’ve been to in Bali , better than both four seasons I’ve stayed in before! Service is amazing and the design of this hotel is a master piece! All villas with big pools, yoga in the morning - food is delicious! A dream stay
by A verified traveler
Posted 7 Oct 2023
by A verified traveler from Miramar
Posted 28 Sep 2023
Lo que no me gusto es que el local que tienen para ver la puesta del sol no se ve
by A verified traveler
Posted 24 Sep 2023
by A verified traveler
Posted 6 Jun 2023 on Hotels
Simply wonderful if you can afford it. The real deal
by A verified traveler
Posted 21 Apr 2023
This property is in a beautiful location & is good if you want to visit savaya but it’s 2 or 3 nights maximum but it does have major service issues:
Clear shortage of staff in all front of house areas. Often waiting for someone to attend to you. Lack of recognisable reception or concierge really doesn’t help.
Staff often confused if breakfast is or isn’t included. Also, Breakfast menu changes daily which clearly creates quality control issues in the food because a lot of the dishes are poorly conceived and executed. Worst breakfast I had in the 6 hotels I visited in Bali. Going back to basics with 2 or 3 daily specials would massively improve service, along with making it inclusive for all market's.
We ordered two glasses of champagne for dinner, cold glasses turned up but champagne was over 15 minutes later and then total confusion between all 5 waiting staff what to do because they realised glasses were no longer cold. It took over 20 minutes to get 2 glasses of champagne.
Staff vanished for over 15 minutes in the sunset bar, we just left without signing.
What became obvious during my stay is the hotel has a lot of weddings & I think this leads to the staff shortages and quality issues. Everyone is trying to service the hotel & the wedding at the same time.
Hotel just needs a new GM as the issues all come from the top. Staff clearly not well trained & organised.
For reference, I stayed with a friend & we travel the world in the best 5 star hotels.
by A verified traveler
Posted 15 Jan 2023 on Hotels
by A verified traveler
Posted 1 Jan 2023
The best
by A verified traveler
Paradise...
Posted 11 Nov 2022 on HotelsWe had an amazing stay at this beautiful resort. The team was so welcoming and ensured that we were comfortable throughout our stay. The food at both restaurants - cire & the warung - were fantastic.
by A verified traveler
Posted 8 Sep 2022
Amazing property, staff, views, food, room, EVERYTHING was perfect! Cannot recommend this place enough!
