Ratings based on 12 Verified Reviews

4.3 out of 5
4.4 Room cleanliness
4.6 Service & staff
5.0 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 5 Jun 2024
I stayed with my wife here for 2 nights and it was truly an amazing experience. The food here was world class , both Widi and Oji made sure we had top service and experiences at the property
Comment from Hotel Management
10 Jun 2024 by Buahan, a Banyan Tree Escape, Hotel Management
Dear Bapak Mohammad,Thank you for taking the time to share your wonderful review! We're thrilled to hear that your stay with us was truly an amazing experience, and that our food lived up to your expectations. Widi and Oji are indeed two of our shining stars, and we're grateful for their dedication to providing exceptional service. We're glad that they were able to make your stay with us truly memorable. We hope to have the pleasure of welcoming you and Ibu Shahah back again soon.Yours Sincerely,Buahan, a Banyan Tree Escape
2 out of 5
by A verified traveler

Posted 3 Jun 2024
we visited the hotel for our honeymoon and after dining only at the hotel, both my husband and I got food poisoning and 3 out of the 5 days in Bali were reunited. When we raised this with the manager, he was dismissive and told us that he consulted with a doctor (who neither spoke to us nor saw us) and concluded that we had an allergic reaction and this was not food poisoning. At least one other guest also complained about being unwell. This is unacceptable for a 5 star hotel and the way this was dealt with was even more unacceptable.
5 out of 5
by A verified traveler

Posted 19 Jan 2024
The entire team is super friendly, caring, and attentive. From check-in at the pavilion and then being escorted to the villa, from daily activity bookings to in-room services, its dining experience. Of course we booked this property for its natural beautiful surroundings. It was a memorable 4-nights retreat, highly recommended!
Comment from Hotel Management
20 Jan 2024 by Buahan, a Banyan Tree Escape, Hotel Management
Dear Bapak Wilson,Thank you so much for taking the time to share your experience with us. We are delighted to hear that your stay at our property was a memorable and enjoyable 4-night retreat.It brings us great satisfaction to know that our team's friendliness, care, and attentiveness made a positive impact on your overall experience. Our commitment to providing exceptional service from check-in at the pavilion to escorting you to the villa, and from daily activity bookings to in-room services, is at the core of our hospitality philosophy.We are also thrilled that you appreciated the beauty of our natural surroundings, as we take pride in offering a serene and picturesque environment for our guests.Your recommendation means a lot to us, and we genuinely appreciate your kind words. We look forward to welcoming you back for another wonderful stay in the future.Thank you once again for choosing our property for your retreat.
4 out of 5
by A verified traveler

Posted 1 May 2023
Positives: - Hotel is situated in the jungle which allows for a unique and immersive nature experience - The 16 villas are beautiful and spacious, completely open and well equipped with a lot of attention to detail and local craftsmanship - Very private and quiet - Own waterfall and rice field on the property - Complimentary morning yoga - Sustainably sourced, plant-based food from the very own garden and close surroundings Negatives: - The service was extremely friendly but not well organized. They send you a link to a guest portal where you can fill out preferences, arrival time etc. Even though I did it they asked me several times again to fill it in. On arrival they didn’t have the correct info on file and even requested me to send them the booking confirmation from Expedia (which I found a bit odd and never experienced before) - The sheets and towels were not clean. There were stains on almost everything - Turndown service is from 5-7pm. They arrived at 5pm so I asked them to kindly return in 1h as I was just about to take a shower. They said yes but didn’t come back. At 7pm nobody had showed up still - When leaving they said they would send someone for the luggage 10min before I was being picked up. Nobody showed up, my driver had to wait another 15min for the luggage Overall it’s a very unique and beautiful experience with breathtaking views of the jungle. But you have to be into camping and being very close to nature (since they are very eco-friendly they don’t
Comment from Hotel Management
12 Oct 2023 by Endang Utami, Hotel Management
Dear Anja,We appreciate your thoughtful feedback on your recent stay at our jungle hotel. It is valuable for us to hear about your experiences, both the positives and the areas that need improvement.Firstly, we are thrilled to hear that you enjoyed the unique and immersive nature experience that our jungle setting offers. Our commitment to providing a natural and tranquil environment is a key part of our identity, and we're pleased that you found it to be a positive aspect of your stay.It's great to know that you appreciated the beauty and spaciousness of our villas, as well as the attention to detail and local craftsmanship that went into their design. The presence of a private waterfall and rice field on the property is indeed a unique feature that many of our guests find enchanting. Our complimentary morning yoga sessions and the use of sustainably sourced, plant-based food from our garden and surroundings are elements that reflect our commitment to providing holistic experiences.We do, however, regret that you encountered some challenges during your stay. We understand that the service didn't meet your expectations in terms of organization and attention to detail. The issues you mentioned regarding the guest portal and discrepancies in information are not the standards we aim to uphold, and we apologize for any inconvenience this may have caused.Furthermore, we are concerned about your experience with the cleanliness of sheets and towels, as well as the inconsistency in the turndown service. These issues fall short of our quality standards, and we are actively addressing them with our team to ensure that such lapses do not recur in the future.We also acknowledge the delay with the luggage service during your departure. Punctuality and efficiency are paramount, and we regret that your experience did not reflect this.Your final summation of our property as a unique and beautiful experience with breathtaking jungle views aligns with our vision, but we understand that the camping-style setting may not be for everyone. We're continually working to enhance our guest experience, and your feedback is instrumental in this process.Thank you for choosing our jungle hotel, and we hope that you will consider returning in the future to enjoy an even more seamless and memorable stay. Your insights are crucial in helping us achieve our goal of providing an exceptional experience for all our guests.
5 out of 5
by A verified traveler

Posted 5 Feb 2023 on Orbitz
Buahan is a very lovely place to get pampered and spoiled. The staff is extremely attentive and the place is gorgeous. A very special place to treat yourself to.
Comment from Hotel Management
12 Oct 2023 by Endang Utami, Hotel Management
Dear Ibu Kristin,We sincerely appreciate your kind words and the time you took to share your experience at Buahan. It is wonderful to hear that you found our establishment to be a place for pampering and indulgence, and we're delighted that you enjoyed your time with us.Our dedicated staff strives to provide attentive and personalized service, and we are pleased to know that their efforts made your visit special. Creating a memorable and enjoyable atmosphere for our guests is a top priority for us.The acknowledgment of our surroundings as "gorgeous" is a testament to the natural beauty of the Buahan environment, and we are grateful to be located in such a picturesque setting.Thank you for choosing Buahan as the place to treat yourself, and for your kind words. We look forward to the opportunity to welcome you back for another delightful and pampering experience in the future. Your satisfaction is our ultimate goal, and your feedback is greatly appreciated.
5 out of 5
by A verified traveler

Posted 24 Apr 2024
Einzigartiges Hotel
Comment from Hotel Management
10 Jun 2024 by Buahan, a Banyan Tree Escape, Hotel Management
Dear Ralf,We're thrilled to hear that our unique property, Buahan, a Banyan Tree Escape, stood out to you and exceeded your expectations. We're proud to offer a truly one-of-a-kind experience that combines the natural beauty of our surroundings with the luxury and comfort of our villas. Thank you for taking the time to share your wonderful feedback - it's always rewarding to know that our efforts to create a memorable stay have paid off. We look forward to welcoming you back for another wonderful stay in the future. Yours Sincerely,Buahan, a Banyan Tree Escape
3 out of 5
by A verified traveler

Posted 6 Mar 2024
Banyan Tree wird total überbewertet. Ist ein Hotspot für Instagram. jedoch ist die Realität etwas anderes .
Comment from Hotel Management
10 Jun 2024 by Buahan, a Banyan Tree Escape, Hotel Management
Dear Manfred,We're sorry to hear that our property didn't meet your expectations. We value your opinion and would like to make things right. We'd love to invite you back to Buahan, a Banyan Tree Escape, and provide a personalized experience that suits your needs. It is our greatest aspiration to someday welcome you back providing you the incredible adventure you deserve. With warm regards,Buahan, a Banyan Tree Escape
5 out of 5
by A verified traveler

Posted 12 Oct 2023
Stunning environment as if nature hosts you and the staff are kind and experts in their work. The goodness of the recipes with local ingredients were unforgettable. Once in your life I recommend you come to this hotel. It will remain as a worthless experience forever.
Comment from Hotel Management
12 Oct 2023 by Endang Utami, Hotel Management
Dear Ibu Mari,We sincerely appreciate your glowing review and are delighted to hear about your exceptional experience at our hotel. Your kind words fill us with pride and gratitude.It warms our hearts to know that you found our environment to be stunning, and we take great pride in providing a natural and welcoming atmosphere for our guests. Our team is genuinely dedicated to ensuring our guests have the most memorable experience possible, and it's heartwarming to hear that you found them to be both kind and experts in their work. Their dedication to providing top-notch service is truly commendable.We also take immense pride in our culinary offerings, where we emphasize the use of locally-sourced ingredients to create unforgettable dishes. It's wonderful to hear that you enjoyed the goodness of our recipes, and we appreciate your recognition of the effort we put into offering authentic and delicious meals.Your recommendation to others to visit our hotel is the best compliment we could receive. We aim to create experiences that last a lifetime, and knowing that your visit will remain unforgettable is our ultimate reward.Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another extraordinary experience in the future.
3 out of 5
by A verified traveler

Posted 14 Sep 2023 on Hotels
숙소는 너무 좋아요 자연친화적이고 새소리 들으면서 자고 다만 산 위다 보니 좀 추워서 물에 들어가면 추울거 같아서 수영장을 못 썻구 제일 별로인건.. 3박을 햇는데 비용이 620만원 적지 않는 돈인데 여기에서 제공되는 1일 2식 음식이 너무 별로에요 컨셉상 건강식 컨셉인지 모르겠는데 먹는거만 빼면 괜찮을 거 같기도 한데 다시 가야한다면…. 음 저는 안갈거같아요
Comment from Hotel Management
6 Oct 2023 by 엔당 - 수석 영업 매니저, Hotel Management
안녕하세요 정송이님 , 먼저 숙소에 대한 솔직한 리뷰를 남겨주셔서 감사합니다. 숙소의 자연 친화적인 분위기와 새소리를 즐기실 수 있었다는 것은 좋게 들리며, 그런 경험을 할 수 있었다는 점이 특별한 것 같습니다.추운 환경으로 인해 수영장을 사용하지 못한 것은 이해합니다. 다음에 방문하실 때, 따뜻한 계절에 방문하시면 더 쾌적한 숙박을 즐기실 수 있을 것입니다.비용에 대한 불만을 이해합니다. 요금은 항상 고려해야 할 부분 중 하나입니다. 다음에 방문하실 때, 미리 요금에 대한 정보를 확인하시고 예산을 설정하는 것이 도움이 될 것입니다.음식에 대한 의견도 중요합니다. 숙소가 건강식 컨셉을 가지고 있다면, 그에 맞는 음식을 제공하는 것이 중요하겠지만 맛 또한 중요한 요소입니다. 숙소에게 음식에 대한 피드백을 주는 것은 개선에 도움을 줄 수 있습니다.마지막으로, 다시 방문 여부는 개인적인 결정이지만, 여러 가지 고려사항을 고려하신 후에 결정하시기를 권장합니다. 더 나은 경험을 제공할 수 있도록 노력하는 숙소들도 많습니다. 다시 방문하실 때 더 만족스러운 경험을 제공할 수 있기를 바랍니다.다시 한 번 리뷰를 남겨주셔서 감사합니다. 더 나은 숙박 경험을 위해 항상 노력하고 있습니다.
5 out of 5
by A verified traveler

Posted 24 Aug 2023
One of the best hotel of my life ! Great services and rooms with panoramic view ! In the middle of the jungle…. You feel like an explorator
Comment from Hotel Management
27 Aug 2023 by Joni - Head Host, Hotel Management
Dear Bapak Pierre,Om Swastyastu, warmest greeting from Buahan, a Banyan Tree EscapeWe are thrilled that you had such a great and meaningful experience with us. Thank you for your recent stay and your wonderful review has demonstrated that it does, and we appreciate you letting us know. We do hope can host you again in the near future.