Ratings based on 624 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
The rooms were good
Good air conditioning
Only flaws was water would come out of the shower doors and had to use towel on the floor
And the alley that the hotel was at was dirty with garbage on the side and smelled like sewers
The staff and the hotel itself is good in general
Comment from Hotel Management
22 May 2024 by GRM, Hotel Management
Dear Saman,Thank you for your valuable feedback and the 4-star rating. We're glad to hear that you found our rooms and air conditioning to your liking. We apologize for any inconvenience caused by the shower, and we're looking into better designs to ensure a hassle-free experience. We also note your concern regarding the alley and are working with local authorities to improve cleanliness. Your recognition of our staff's efforts is highly appreciated, and we hope to make your overall experience even better in the future. We look forward to welcoming you back.Best Regards,Bauman Residence Management Team
by A verified traveler
Posted 17 May 2024
Great place to stay , good size rooms and nice pool . Ill be back again next year , only negative was my door card didnt work so had to get it sorted most mornings but not a major issue . William the barman was awesome give him a payrise 💰
Comment from Hotel Management
21 May 2024 by GRM, Hotel Management
Dear alan,Thank you for sharing your wonderful experience with us. We're delighted to hear you enjoyed our spacious rooms and pool area. We regret to hear about the inconvenience, rest assured, we will check and improve our system for a smoother guest experience. It's fantastic to know that William added a special touch to your visit, we will certainly convey your compliments to him. We look forward to seeing you next year for another memorable stay with us.Best Regards,Bauman Residence Management Team
by A verified traveler from Manchester
Posted 15 May 2024
Comment from Hotel Management
18 May 2024 by GRM, Hotel Management
Dear Wojciech, Manchester,Thank you for the perfect rating! We're delighted to hear you had an exceptional stay with us. We wish we knew more about your experience so we could continue to deliver top quality service. Your feedback is essential to us. We hope to welcome you back for an even more fantastic experience soon. We're committed to your satisfaction.Best Regards,Bauman Residence Management Team
by A verified traveler
Posted 15 May 2024
Highly recommend.Lovely place to stary,great swimmig pool,very friendly staff,easy distance to Patong Beach and Bangla Road.A
Comment from Hotel Management
18 May 2024 by GRM, Hotel Management
Dear Marta,Thank you for the spectacular rating and recommendation. It's delightful to hear you enjoyed our swimming pool, location, and the friendly behavior of our staff. We're thrilled you had a pleasant stay and we hope to exceed your expectations once more on your next visit. We truly value your feedback and look forward to welcoming you back to our serene environment.Best Regards,Bauman Residence Management Team
by A verified traveler
Posted 5 May 2024
Staffs are helpful
Comment from Hotel Management
7 May 2024 by GRM, Hotel Management
Dear Anik,We appreciate your positive feedback about our staff. We do take pride in catering to our guests' needs the best way we can. We also acknowledge your rating and assure you that we continually strive to improve our services. It was certainly a pleasure having you stay with us and we are more than eager to have you back in the future. Your overall experience with us means the world to us and we assure you of our commitment to make your subsequent visits even better.Best Regards,Bauman Residence Management Team
by A verified traveler from Douglasville
Posted 4 May 2024
Very good price, clean, friendly service and not to far from most places.
Comment from Hotel Management
7 May 2024 by GRM, Hotel Management
Dear Michelle B, Douglasville,Thank you for your valuable feedback and for choosing our hotel. We are pleased to hear that you found our prices reasonable, our environment clean and our service friendly. We always strive to ensure the comfort and satisfaction of our guests. We appreciate that our location met your needs and hope we can welcome you back in the future. Continuous improvement is our goal, so your feedback is very helpful.Best Regards,Bauman Residence Management Team
by A verified traveler
Posted 28 Apr 2024
Worth staying , as booked suit we got our own private pool at property Very clean rooms and provide parking at property also ,
Overall had amazing experience staying at Bauman
Comment from Hotel Management
29 Apr 2024 by GRM, Hotel Management
Dear BHAVESH,We're thrilled to hear that you had an exceptional stay with us and enjoyed the private pool, our spotless rooms, and convenient parking. At Bauman, we strive for such wonderful experiences for our guests. We appreciate your positive feedback and the fact that you had an amazing experience drives us to consistently improve our services. It will be a privilege to welcome you back next time for an even better experience. Your satisfaction is our priority. Thank you for choosing Bauman.Best Regards,Bauman Residence Management Team
by A verified traveler
Posted 19 Apr 2024
Everything was has expected. Overall clean, nice pool with sun, bed ok, very good buffet, close to the beach (walking distance). The only thing bad for us was the amount of children (too many, splashy and loud around the pool). But would still definitely go again! :)
Comment from Hotel Management
22 Apr 2024 by GRM, Hotel Management
Dear Élodie,Thank you for sharing your experience at our hotel. We are thrilled to hear that you enjoyed our clean environment, convenient location, and our buffet. We do acknowledge that our pool area can get quite lively, especially during peak hours. In the future, we recommend utilizing our adult-only pool for a quieter swim. We're committed to ensuring all guests have a pleasant experience and your feedback helps us with that. We look forward to welcoming you back again soon for an even better stay.Best Regards,Bauman Residence Management Team
by A verified traveler
Posted 16 Apr 2024
Close to Patong central areas. Daily breakfast was terrible - don’t go after 9 (closes 1030) they don’t keep replacing food and limited options.
No umbrellas for shade in pool area.
Beds are hard as a rock although they did provide a topper when asked.
Front reception is terrible - no customer service skills.
Spa is not staffed and ready for service had to wait for 30 mins for staff to arrive and then had 3 staff sit in spa talking whilst having massage.
Comment from Hotel Management
17 Apr 2024 by GRM, Hotel Management
Dear Vicki,Thank you for taking the time to share your feedback. We are pleased to hear that our location served you well during your stay. However, it's disappointing to know that some aspects of our service did not meet your expectations.We are genuinely sorry to hear about your experience with breakfast. We take all comments seriously, and will be sure to communicate this to our kitchen team for further consideration in improving our breakfast offerings. Regarding the pool area, your suggestion about adding umbrellas for shade is appreciated and will be considered as part of our ongoing efforts to enhance our guests' experience.We apologize for any discomfort you experienced with the beds, but we're glad a topper was able to alleviate this to some extent. As for your experience at the spa, we assure you that it is not reflective of the service we strive to provide. We'll address this with our spa team to ensure a more enjoyable and relaxing experience in the future. Finally, we deeply regret your dissatisfaction with our reception team. We have taken note of your comments and will use them for training purposes as we continually strive to improve our guest experience.We sincerely hope you give us another opportunity to serve you better in the future. Thank you once again for your feedback.Best Regards,Bauman Residence Management Team
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
17 Apr 2024 by GRM, Hotel Management
Dear Jean-Sébastien,We are overjoyed to see your perfect rating! Your satisfaction is our priority and it seems we've achieved that during your stay. We’re sorry you didn’t have the time to write a review, but we’d love to hear more about your experience. Your feedback helps us to improve. Next time you're in town, we hope you'll be our guest again.Best Regards,Bauman Residence Management Team
