Ratings based on 903 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Abu Dhabi
Posted 21 May 2024
Great location and close to all shopping and restaurants in the area
by A verified traveler
Posted 16 May 2024
We really enjoyed our stay and a great location. The suite rooms we thought were very large for Europe! The staff was really kind as well. Would definitely stay again!
Comment from Hotel Management
20 May 2024 by The Management, Hotel Management
Dear Maija,Thank you for your fantastic review! We're thrilled to hear that you really enjoyed your stay with us and found our location great. It's wonderful to know that you appreciated the spaciousness of our suite rooms, especially considering European standards, and that our staff were kind and attentive. We can't wait to welcome you back for another fantastic stay!Best Regards,
by A verified traveler from FORT MYERS
Posted 13 May 2024
chemical Room smell, we were told it is a cleaning detergent smell which lingered throughout the week.
Comment from Hotel Management
20 May 2024 by The Management, Hotel Management
Dear Husni,We apologize for the inconvenience caused by the chemical smell in your room. Your comfort is our priority, and we regret that this issue affected your stay. We addressed this with our team to ensure that future guests do not experience the same problem. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.Best Regards,
by A verified traveler from Scarsdale
Posted 28 Apr 2024
Comment from Hotel Management
20 May 2024 by The Management, Hotel Management
Dear Martin,Thank you for the perfect rating! We're delighted that you had a wonderful experience with us. We look forward to hosting you again in the future!Best Regards,
by A verified traveler
Posted 20 Apr 2024
Nice and friendly
Comment from Hotel Management
20 May 2024 by The Management, Hotel Management
Dear Anwar,Thank you for your feedback ! We're glad to hear that you had a nice and friendly experience with us.We look forward to welcoming you back in the future!Best Regards,
by A verified traveler
Posted 18 Apr 2024
All good we were given a bottle of champagne for a birthday very unexpected staff all professional and helpful one small negative comment would be about the bar there was nothing to indicate when it was open excellent wine list however limited to wine or beer in afternoon and we had to go to hotel next door for a different alcohol drink
Comment from Hotel Management
20 May 2024 by The Management, Hotel Management
Dear Lindsay,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay and that our staff went above and beyond to make your birthday special with a bottle of champagne.Your feedback regarding the bar hours and drink options is valuable, and we will take it into consideration to improve our services. We hope to have the opportunity to welcome you back for another wonderful stay in the future!
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
9 Apr 2024 by La Direction, Hotel Management
Cher Ziad Antoine,Nous vous remercions pour votre retour.Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Votre satisfaction est notre priorité absolue, et nous regrettons profondément toute déception que vous avez pu ressentir pendant votre séjour.Si vous avez des préoccupations spécifiques que vous souhaitez partager, n'hésitez pas à nous contacter directement afin que nous puissions les résoudre au mieux de nos capacités.Cordialement,
by A verified traveler
Posted 30 Mar 2024
The staff is friendly on the human level (one of us who had birthday got a bottle of sparkling wine eg.), but when it comes to the duties, everything goes not so well.
The calculations for price for the rooms were done incorrently (we choose to pay cash initially). We are supposed to get a refund now, but it's been more then a month since we checked out (not without an issue), and we are still waiting, although when it came to charding cards, it has been done in 30 mins from another country. The communication with the hotel is poor, almost all of the mails remain unanswered. The communication betweem the reception shifts is absent, being informed once, the rest doesn't know that there is only one person who pays the whole party. The whole trip in the internal paperwork has been signed to a 7yo guest.
What's also important that the hotel finds itself above a night club, so those guests who have their windows facing the yard will have hard time sleeping.
Comment from Hotel Management
20 May 2024 by The Management, Hotel Management
Dear talgat,Thank you for sharing your experience with us, While we're pleased to hear that you found our staff friendly on a personal level and appreciated the gesture for the birthday celebration, we're sorry to learn about the issues you faced regarding pricing calculations, refunds, and communication. Your feedback is essential, and we will address these concerns with our team to ensure improvements are made.We shall come back to to you shortly concerning your bill. Regarding the noise from the nearby nightclub, we regret any disturbance this may have caused. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust on a future visit.Best Regards
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
20 May 2024 by The Management, Hotel Management
Dear Caroline,Thank you for your rating. If there are any specific areas where we can improve, we'd appreciate hearing your feedback. Your input helps us enhance the quality of our services.Best Regards,
by A verified traveler
Posted 21 Mar 2024
Great, friendly and helpful staff,
but they have to check the rooms before every check in. Our room had lot of problems: the safe and the phone wasn’t working, no electrical plugs near the bed, the toilet was bed smelling, the make up mirror was above the bidet, and the bathtub was very high.
Comment from Hotel Management
21 Mar 2024 by The Management, Hotel Management
Dear Caroline,Thank you for sharing your feedback with us. We appreciate your compliments regarding our staff's friendliness and helpfulness.We apologize for the inconveniences you experienced during your stay. Rest assured that we will address these issues promptly to ensure that they do not occur in the future. Your feedback helps us improve, and we hope to have the opportunity to provide you with a better experience in the future.Best Regards,
