Ratings based on 970 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Nice property, I really enjoyed my stay
by A verified traveler
Posted 3 Jun 2024
Excellent
by A verified traveler
Posted 1 Jun 2024
Great, close to airport.
Comment from Hotel Management
2 Jun 2024 by Eva DAVID, Front Office Supervisor, Hotel Management
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back. Best wishes,Eva DAVID, Front Office Supervisor
by A verified traveler
Posted 28 May 2024
The staff was great in welcoming us, especially with our limited knowledge of French, however the room was very hot and stuffy with no way to open windows or change the temperature.
Comment from Hotel Management
1 Jun 2024 by Eric FRICHITTAVONG Front office supervisor, Hotel Management
Dear Madam Emily,Thank you for the time taken to share your experience of staying with us.We are happy that you had a pleasant stay and that you appreciated the high-quality service from our team members.However, we have noted your comments and will be sure to look into them. We also regret that due to safety reasons no windows in the building can be opened.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Eric FRICHITTAVONGFront office supervisor
by A verified traveler
Posted 27 May 2024
We picked this hotel due to its proximity to CDG Airport. I appreciated the hotel quickly emailing after I'd made the booking to welcome me and tell me how to get the hotel shuttle from the airport to the hotel. Driver was courteous and efficient. The hotel/conference center has a stunning atrium with a koi pond and statue feature. The lounge (with comfortable chairs and sofas and big screen TVs) as well as the bar and restaurant are located in this space. Had a delicious, relaxed lunch featuring a grill bar (fish, chicken and beef skewers) with lots of sides. Restaurant and bar staff were friendly and very professional. There was a small shop to buy hot and cold snacks and/or forgotten necessities which was handy. The room was of North American proportions and our view from the windows looked out onto grassy areas. Traffic noises, including the airplanes, was muted. The small issues we encountered were: as stated in the advertisement, check-in was at 3:00 and we arrived at 11:00 and were not able to check-in early although luggage storage was easily available; the presence of large groups travelling together meant that check-in staff were busy; the exact time and place to catch the shuttle back to the airport was not apparent and gave us a little bit of concern (signage would help) - in the end we got to the airport with heaps of time to spare. Also not sure how close the shopping center is. Walking may be hard. For what we wanted, the hotel was mostly ideal.
Comment from Hotel Management
28 May 2024 by Eric FRICHITTAVONG Front office supervisor, Hotel Management
Dear Madam Sarah,Thank you for the time taken to share your experience of staying with us.We're so happy to hear that your room was just what you needed for a comfortable stay.We would like to apologize for any inconvenience at the time of your check-in, and we assure you that your comments have been addressed with the team to ensure that our guests continue to receive only the highest service levels.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Eric FRICHITTAVONGFront office supervisor
by A verified traveler from London
Posted 27 May 2024
Hospitality staff are unfriendly and unwelcome. Food is ok, chicken was raw
Comment from Hotel Management
28 May 2024 by Eric FRICHITTAVONG Front office supervisor, Hotel Management
Dear Madam Anita,Thank you for the time taken to share your experience of staying with us.We appreciate all feedback from our guests and will be reviewing yours with our team to ensure consistent quality service.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Eric FRICHITTAVONGFront office supervisor
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Eric FRICHITTAVONG Réception superviseur, Hotel Management
Cher Monsieur Eyal,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Eric FRICHITTAVONGRéception superviseur
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
28 May 2024 by Eric FRICHITTAVONG Front office supervisor, Hotel Management
Dear FlorinciaThank you very much for this kind review.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to seeing you again soon.Best regards,Eric FRICHITTAVONGFront office supervisor
by A verified traveler from Estero
Posted 24 May 2024
Comment from Hotel Management
27 May 2024 by Eric FRICHITTAVONG Front office supervisor, Hotel Management
Dear Mr. Enrico,Thank you very much for this kind review.We are pleased that your experience was memorable.We look forward to seeing you again soon.Best regards,Eric FRICHITTAVONGFront office supervisor
by A verified traveler from Vero Beach
Posted 22 May 2024
Nice staff, convenient airport location
Comment from Hotel Management
27 May 2024 by Eric FRICHITTAVONG Front office supervisor, Hotel Management
Dear Mr. Albert,Thank you very much for this kind review.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to seeing you again soon.Best regards,Eric FRICHITTAVONGFront office supervisor
